Smile Direct Club is an industry-leading company that offers affordable, direct-to-consumer orthodontic products. Their services allow users to correct their smiles from the comfort of their own homes, eliminating the need for expensive, time-consuming orthodontist appointments. However, despite its convenience, you may find yourself wanting a Smile Direct Club refund.
The company operates a somewhat complex refund policy. It splits into different stages of the teeth aligner process. If you cancel within 24 hours of your scan or impression kit purchase, you should be in line for a full Smile Direct Club refund. After 24 hours, fees may be applicable. If you've approved your smile plan but, upon receiving aligners, you change your mind, you're not usually eligible for a refund. However, this applies only to unopened boxes. Opened boxes are non-refundable. If you find your aligners defective or damaged, Smile Direct Club's warranty covers a full or prorated refund based on the remaining treatment time. Each situation slightly varies, which is why it can be challenging to receive a Smile Direct Club refund.
Smile Direct Club doesn't make it easy to get a refund. Many users get lost in support web pages, not sure what to do and where to click. If you find the Smile Direct Club's website overwhelming and not user-friendly, you can turn to Chargeback for help to get your money back. It’s easy—you start by creating a profile in our app.
After getting a profile, you’re just a few simple steps away from securing that refund:
Depending on the process involved, a Smile Direct Club refund might take between 10-15 business days. If the refund involves returning a product, the period starts after Smile Direct Club receives the returned item. If you're not getting your money back within this period, it could be beneficial to seek external assistance, such as Chargeback.
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