Overview
Carrd is an easy-to-use online tool that helps you create simple, one-page websites. You can use it to make personal profiles, landing pages for collecting emails, or other small websites. The platform offers lots of ready-made templates so you don't have to start from scratch, or you can design your own from a blank page. You can make up to three sites for free with basic features. If you want more, they have a Pro version for $19 a year that lets you connect your own website address, make more than three sites, add contact forms, accept payments, use Google Analytics, and remove Carrd's branding from your site. It's a great option if you want an easy, no-fuss way to build a simple website.
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The information is directly from the official Carrd website's homepage, explaining their main services and features in a clear way suited for consumers.
How to Get a carrd Refund: Step by Step
If you purchased through Apple:
- Open a browser and go to reportaproblem.apple.com.
- Sign in with the Apple ID used to purchase the Carrd subscription.
- Click or tap “I’d like to” and select “Request a refund.”
- Choose a reason such as “Subscription renewed without notice” or “Account was unused” to strengthen your request, then click Next.
- Select the Carrd subscription from the list of purchases and click Submit.
- Wait 24 to 48 hours for Apple to review your request and notify you of the outcome.
- If approved, the refund will be processed back to your payment method, which may take additional time.
If you purchased through Google Play:
- Go to play.google.com in a web browser and sign in with the Google Account used for the Carrd purchase.
- Click your profile picture at the top right and select Payments & subscriptions > Budget & order history.
- Find the Carrd subscription order and click Report a problem.
- Select the situation that fits your request and complete the form, specifically noting that you want a refund.
- Submit the request and wait up to 4 days to receive a decision.
- If you do not see the order, confirm you are logged into the correct Google Account.
If you purchased through PayPal:
- Log into your PayPal account on the PayPal website (not the mobile app).
- Locate the transaction for the Carrd subscription in your Activity.
- Contact the seller using the contact details provided in the transaction and send a clear refund request, asking the seller to click “Issue a Refund” in their Transaction Details for your purchase.
- If the seller refuses, go to the PayPal Resolution Centre on the website to open a dispute.
- Work with the seller to resolve the dispute within 20 days.
- If no agreement is reached, escalate your dispute to a claim for PayPal to review and make a final decision.
- If a refund is approved, it will be issued to your original payment method.
How to Contact carrd
If you need assistance, here’s how you can get in touch with carrd support team:
Tips and Tricks for Getting a carrd Refund
- Contact support immediately after realizing the need for a refund, ideally within 2 days of purchase.
- Use the Carrd help page or support email to initiate contact; promptness increases the chance of success.
- Clearly and politely explain the mistake or issue with your purchase, avoiding aggressive language but being firm about your request.
- Mention any relevant promotions or discounts if applicable, and indicate willingness to pay the difference if switching plans.
- Escalate your request if you don’t receive a timely response by sending follow-up messages politely urging for resolution.
- Timing is crucial—the sooner you act after purchase or issue discovery, the better the chance of refund approval.
- Do not rely on official policy wording in your initial message; instead, highlight the error or dissatisfaction and request a refund as a goodwill gesture.
- Be patient but persistent—wait a couple of days between follow-ups but keep the communication lines open.
- If all else fails, consider disputing the charge with your payment provider as a last resort, which some users have found effective.
Why Do People Request Refunds from carrd
- Dissatisfaction with product features or functionality - Customers may request refunds if the product does not meet their expectations or advertised capabilities.
- Technical issues or bugs - Problems with the website builder, such as errors or glitches, can lead to refund requests.
- Access problems - Users may want refunds if they face difficulties accessing their website or account.
- Subscription billing issues - Incorrect charges, unexpected recurring payments, or cancellation problems often trigger refund requests.
- Customer support dissatisfaction - Inadequate or slow customer service can cause users to seek refunds.
- Change of mind - Customers may decide they no longer want the service shortly after purchase.
- Lack of required features - If users find the platform lacks specific needed features after purchase, they may request refunds.
- Misunderstanding product capabilities - Confusion or misleading information about what the product offers might cause refund demands.
- Legal consumer protection compliance - Some refunds are processed to comply with consumer laws, such as cooling-off periods in some countries.
- Failed or incomplete commissions/services - For custom work or commissions on the platform, refunds may be requested if the service is not delivered as promised.
carrd Refund Script
Script
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Hello Carrd Support,
I hope this message finds you well. I am writing to request a refund for an accidental charge that occurred on my account. I mistakenly selected the wrong plan during my recent transaction, and I would appreciate your assistance in rectifying this billing issue.
I understand that mistakes can happen, and I value your help in addressing this matter. Thank you for your consideration, and I look forward to your prompt response.
Best regards,
carrd Refund Policy
Carrd.com does not generally offer refunds due to the nature of its digital products and services, and all sales are considered final. Refunds may only be issued if required by law.
The Easiest Way to Get a carrd Refund
If you’re frustrated trying to get a refund from carrd—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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