Overview
CertaPet helps people get legitimate Emotional Support Animal (ESA) letters from licensed mental health professionals through an easy online process. They offer free screenings and assign a licensed professional who evaluates you and issues your ESA or Psychiatric Service Dog (PSD) letters. These letters are fully compliant with laws that protect your rights for housing and travel. You can get your ESA letter from home, get ongoing care, and renew your letter conveniently. Their team includes licensed therapists and counselors who provide real, legal support for your emotional support or psychiatric service animals.
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The information comes directly from CertaPet's official website, describing their services in clear and simple terms suitable for consumers seeking ESA letters and care.
How to Get a CertaPet Refund: Step by Step
If you purchased through CertaPet.com directly:
- Log in to your account at CertaPet.com.
- Navigate to your membership or subscription section to confirm your current subscription status.
- To request a refund, you must first cancel the automatic renewal of your subscription:
- Go to the subscription management area.
- Select the option to cancel the subscription or automatic renewal.
- After cancellation, contact CertaPet customer support by email or their support contact form.
- Explain that you are requesting a refund for the recent charge from your membership or subscription.
- Note that the consultation fee ($40) may not be refundable if a licensed professional assessment was done.
- To increase refund success, mention if the subscription renewed without prior notice or if you did not use the service during the billing period.
- Wait for a response from customer support, which typically takes up to 2 business days.
- Keep records of all correspondence until refund confirmation is received.
How to Contact CertaPet
If you need assistance, here’s how you can get in touch with CertaPet support team:
Tips and Tricks for Getting a CertaPet Refund
- Push and complain firmly but remain polite; persistence helped some users get their refund.
- Get clear, written confirmation beforehand about the refund policy, especially whether the letter is backed by a medical doctor.
- Make sure to confirm in advance that they will refund if the letter is denied by your landlord or housing provider.
- Contact customer service repeatedly if needed, emphasizing dissatisfaction to escalate the request.
- Highlight specific reasons for refund, such as the letter being useless or not accepted by entities like airlines or landlords.
- Be aware of non-refundable fees (e.g., $35 fee) and try to focus refund claims on the refundable portions.
- Use timing strategically by requesting refunds promptly after denial to maintain leverage.
- Leverage community advice from forums for phrasing complaints and escalation paths.
Why Do People Request Refunds from CertaPet
- Application not approved by the Licensed Mental Health Professional.
- Auto-renewal charges without authorization due to incorrect email warnings.
- Services deemed unsatisfactory by customers after purchase.
- Technical issues such as online form locking up multiple times during application.
- Refund requests related to changes in emotional support animal regulations and dissatisfaction with service response.
- Problems with billing prior to service and dissatisfaction with updated air travel ESA guidelines communication.
- Dissatisfaction due to external factors like housing complexes not accepting ESA letters, with refunds generally not issued.
CertaPet Refund Script
Script
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Dear CertaPet Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered with my recent transaction. It appears that I have been charged for a service that I did not intend to purchase, and I am quite disappointed with this accidental charge.
I kindly request a refund for this transaction, as I believe it was made in error. I appreciate your prompt attention to this matter and look forward to your swift response.
Thank you for your understanding.
Best regards,
CertaPet Refund Policy
CertaPet offers a Money-Back Guarantee for their consultation services. If your application is not approved by a licensed mental health professional, you will receive a refund of your fee minus a $40 consultation and administration fee.
The Easiest Way to Get a CertaPet Refund
If you’re frustrated trying to get a refund from CertaPet—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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