Table of Contents

    How to Get a Costco Refund

    The Ultimate Guide to Getting a Costco Refund (costco.com)
    By
    Angelique. P
    |
    Published
    June 20, 2025
    |
    Updated
    July 1, 2025

    Overview

    Costco is a membership-based warehouse club where you can buy a wide variety of quality products at great prices. They offer everything from groceries, electronics, and household items to furniture and clothing. Besides shopping in their big warehouses, members can also take advantage of special services like discounted travel deals, insurance options, and auto buying programs. It's a place where people go to save money by buying in bulk and to find good value on both everyday things and special purchases.

    Difficulty

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    Based on information from multiple Costco webpages including their services and membership benefits, the description covers the main consumer-facing services in easy-to-understand language suitable for a general audience.

    How to Get a Costco Refund: Step by Step

    If you purchased through Costco.com Membership Auto-Renewal:

    1. Visit the Costco membership auto-renewal refund page at customerservice.costco.com/app/auto_renewal.
    2. Fill out the refund request form with the following details:
      • First Name of Cardholder Charged
      • Last Name of Cardholder Charged
      • Email Address
      • Membership Number
      • Full Membership Renewal Amount Charged (no partial refunds)
      • Subject for the refund request
    3. Submit the form to request a full refund to the credit card charged.
    4. Note that receiving a refund for an automatic renewal will cause your membership to expire at the end of the current month unless you renew again at a Costco warehouse or on Costco.com.

    If you purchased Costco Shop Cards:

    1. Note that Costco Shop Cards are non-refundable and no refund is available for purchases of Shop Cards.

    How to Contact Costco

    If you need assistance, here’s how you can get in touch with Costco support team:

    Get help with your refund

    Thank you! Your submission has been received!
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    Tips and Tricks for Getting a Costco Refund

    • Be persistent with customer service calls; sometimes refunds require multiple follow-ups.
    • Escalate politely by asking to speak with a supervisor if initial reps don’t resolve your issue.
    • Use clear, calm, and polite language to maintain rapport and increase your chances of cooperation.
    • Consider timing your returns during weekdays or earlier in the day to avoid busy periods and get better service.
    • Provide as much evidence as possible like receipts, photos, or order numbers to support your refund claim.
    • Know when to leverage your credit card company to dispute charges if Costco is unresponsive after ample attempts.
    • Return items in as complete a condition as possible to avoid objections, but understand Costco is known to accept partial or opened items.
    • Be ready for potential delays—some refunds, especially large or complicated ones, may take weeks or months and require patience.
    • Stay firm but understanding—acknowledge the inconvenience but insist on resolution.
    • Utilize Costco’s documentation system by keeping track of all your interactions for reference during follow-ups.
    • Appeal higher up if needed by contacting executive customer service or corporate if regular channels stall.

    Why Do People Request Refunds from Costco

    • Dissatisfaction with the item
    • Purchased by mistake
    • Item received is defective or damaged
    • Item received is incorrect
    • Received duplicate items
    • Refused upon delivery due to damage to the item or box
    • Item is missing (replacement only)
    • Shipment is lost

    Costco Refund Script

    Script
    Copy
    Dear Costco Customer Service,
    I hope this message finds you well. I am writing to address an unexpected billing issue related to my recent membership fee. I was charged an amount that does not align with my expectations, and I would like to request a refund for this charge. I appreciate Costco's commitment to customer satisfaction, and I would be grateful for your assistance in resolving this matter promptly. Thank you for your attention to this issue, and I look forward to your response.
    Best regards,

    Costco Refund Policy

    Costco has a risk-free 100% satisfaction guarantee for both memberships and merchandise. Generally, items can be returned at any time, but electronics must be returned within 90 days, and there are specific exceptions for certain items such as diamonds over 1.00 carat and products with limited useful lives.

    The Easiest Way to Get a Costco Refund

    If you’re frustrated trying to get a refund from Costco—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

    Start reclaiming your money today with Chargeback

    Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.