Overview
Course Hero is an online learning platform that offers tons of study materials like class notes, textbook solutions, videos, and study guides for many subjects. It's designed to help students understand their coursework better, prepare for exams, and get help with tough homework anytime through their 24/7 homework help and tutoring services. You can also contribute by uploading your own materials or even become a tutor. Basically, it's a place where students can find extra support and resources to make studying easier and more effective.
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Based on the official Course Hero support page, the platform provides a wide range of study resources including practice problems, study guides, videos, and notes, plus 24/7 homework help and tutoring. The info is straightforward and aimed at student users, matching the task's requirement for a conversational and simple explanation.
How to Get a Course Hero Refund: Step by Step
If you purchased through Course Hero directly (card purchase):
- Go to the Course Hero Help Center at support.coursehero.com.
- Click the "Contact Us" button on the refund or payments support pages.
- Provide your purchase details and request a refund, mentioning if the subscription renewed without notice or that the account was unused, which can improve refund success.
- Wait for customer support, available 24/7, to respond.
- If required, cancel your subscription to avoid further charges using the cancellation instructions on Course Hero's site.
If you purchased through Apple (iOS app):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top, then tap "Subscriptions." Select the Course Hero subscription.
- Tap "Report a Problem" or go to reportaproblem.apple.com and sign in.
- Choose "I'd like to" then "Request a refund." Select a reason such as "Subscription renewed without notice" or "Account unused." Submit the request.
- Wait 24-48 hours for a response. Check the status at reportaproblem.apple.com.
- If refund is approved, it may take a few days to process the funds back to your payment method.
If you purchased through Google Play (Android app):
- Open the Google Play Store app on your device.
- Tap the profile icon, then go to "Payments & subscriptions" and then "Subscriptions." Select Course Hero.
- Tap "Cancel subscription" if you want to prevent further charges.
- Go to the Google Play refund request page at support.google.com/googleplay/workflow/9813244.
- Follow the on-screen steps to request a refund, choosing reasons like "Subscription renewed without notice" or "Account unused" to help your refund succeed.
- If direct refund request is not available, contact Course Hero Customer Support via their Help Center for assistance.
Tips and Tricks for Getting a Course Hero Refund
- Be assertive and polite in your initial refund request to set a cooperative tone.
- Explain your reason clearly, such as accidental purchase or dissatisfaction with the service.
- Request a refund within the platform's refund window to increase chances.
- Keep all communication documented to provide evidence if you need to escalate.
- Contact customer support multiple times if initially ignored or refused, showing persistence can help.
- Try escalating the issue to supervisors or higher-level representatives if frontline support is unhelpful.
- Use strong but respectful language stating you expect resolution within a certain time, like "10 business days," to pressure action.
- If all else fails, consider disputing the charge with your bank or credit card company as a last resort.
- Timing matters: request refunds early in the subscription period before charges renew.
- Avoid using debit cards for subscription payments; credit cards provide better chargeback protection.
- Leverage public pressure by politely mentioning you may share your experience publicly or with consumer protection entities if not resolved.
Why Do People Request Refunds from Course Hero
- Charged incorrectly or unexpectedly (overcharging, multiple charges, charged for months in advance when only monthly was wanted)
- Refusal of refunds even when service did not meet expectations or value was lacking
- Poor or no customer service response regarding refunds or account issues
- Account closures or lockouts without prior notice, affecting access to paid services
- Content perceived as low quality or inaccurate, not delivering actual answers
- Refund requests denied because viewing even minimal content voids eligibility under Money Back Guarantee
- Refund policy seen as unfair, rigid, and poorly communicated
- Subscription cancellations not properly processed leading to unexpected charges
- Difficulty or delay in receiving refunds despite cancellation evidence
- Accusations of scam-like behavior due to billing and refund handling
Course Hero Refund Script
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Hello Course Hero Support,
I hope this message finds you well. I am reaching out regarding a billing issue I encountered. I noticed an accidental charge on my account that I did not authorize. Unfortunately, I am not satisfied with this situation, and as a result, I would like to request a refund for the amount charged.
I appreciate your assistance in resolving this matter and look forward to your prompt response.
Thank you.
Course Hero Refund Policy
Course Hero offers a Money Back Guarantee, allowing users to request a full refund within 30 days of purchase if certain conditions are met. To be eligible, users must not have used more than five subscription unlocks or asked more than one tutor question, and they cannot have previously received a refund under this guarantee.
The Easiest Way to Get a Course Hero Refund
If you’re frustrated trying to get a refund from Course Hero—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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