Overview
Deliveroo is a service that helps you get food, groceries, flowers, gifts, and more delivered right to your door from local restaurants, takeaways, supermarkets, and shops. You can order either online or through their app, which is available on both the App Store and Google Play. Deliveries can arrive super fast, sometimes in as little as 30 minutes. You can track your order in real time and get alerts when your delivery is nearby. They also offer meal deals with discounts and gift cards, and even have a special service for workplace meals and catering.
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The description is based directly on the information from Deliveroo's official website, which clearly states the main services they offer in plain language suitable for consumers.
How to Get a Deliveroo Refund: Step by Step
If you purchased through Deliveroo.com:
- Go to the Deliveroo website or app and navigate to the 'Help' or 'Contact Us' section.
- Use the Order History or subscription management area to locate your Deliveroo Plus membership or subscription details.
- Contact Deliveroo Customer Care via the provided means, such as email (hello@deliveroo.fr) or phone (+1 866-372-1285 toll-free or other regional numbers).
- Inform them you want to request a refund for your Deliveroo Plus subscription within the first 14 days of your paid subscription period.
- Emphasize that the refund request is within the 14-day cooling-off period to increase refund chances.
- If you are past the 14-day period, refund requests are unlikely to be honored; however, you may still contact Customer Care for assistance.
If you purchased through Apple iOS (App Store):
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with the Apple ID used to purchase the Deliveroo Plus subscription.
- Click or tap “I'd like to,” then select “Request a refund.”
- Choose the reason for the refund, such as "Subscription renewed without notice" or "I did not use the subscription."
- Select the Deliveroo Plus subscription from your purchase list and submit the refund request.
- Wait 24 to 48 hours for the refund status update.
- If applicable, cancel the Deliveroo Plus subscription from Settings > Apple ID > Subscriptions to avoid future charges.
If you purchased through Google Play Store:
- Open the Google Play Store app on your Android device or go to the Google Play website.
- Sign in with the Google account that purchased the Deliveroo Plus subscription.
- Go to "Account" > "Purchase history" or "Order history."
- Find the Deliveroo Plus subscription or purchase you want refunded.
- Click or tap on the item and select "Refund" or "Request a refund."
- Choose a reason such as "Subscription renewed without notice" or "The service was unused."
- Submit the refund request and wait for Google's decision, which usually takes a few hours to a couple of days.
- If approved, the refund is processed back to your original payment method.
How to Contact Deliveroo
If you need assistance, here’s how you can get in touch with Deliveroo support team:
Tips and Tricks for Getting a Deliveroo Refund
- Always provide clear photographic evidence of the issue (wrong items, missing items, damage) when submitting your refund request.
- Describe the problem clearly and politely in your message to customer support.
- Be a regular customer without excessive refund claims as Deliveroo seems to trust and refund customers who don’t abuse the system.
- Request refunds soon after the issue occurs to increase chances of approval.
- If initially refused, escalate by politely tweeting Deliveroo publicly expressing your disappointment, which can increase pressure for a refund.
- Beware that chargebacks through your bank are possible but might lead to your account being banned.
- If support delays, be persistent but maintain polite and clear communication.
- If your refund request is unusual or frequent, you might need to engage customer support more thoroughly.
- Use social proof by referencing other Reddit or forum users’ successful refund experiences in your communication.
- Don’t use aggressive or rude language as it can reduce the chance of a refund and may lead to account bans.
Why Do People Request Refunds from Deliveroo
- Food damaged in transit
- Wrong order delivered
- Missing items
- Food quality below expectations
- Order was extremely late
- Food arrived cold
- Order never received
- Hygiene issues, such as foreign objects in the food
- Incorrectly made items
- Order or service not as promised
Deliveroo Refund Script
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Hello,
I hope this message finds you well. I am writing to request a refund for my recent order due to a billing issue. Unfortunately, I noticed an accidental charge that I did not authorize, and I am quite dissatisfied with this experience.
Could you please assist me in processing this refund? Thank you for your prompt attention to this matter.
Best regards,
Deliveroo Refund Policy
Deliveroo's refund policy states that customers can claim a refund if their order is incorrect, which includes cases of missing items, cold food, excessive delays, or damaged orders. The responsibility for covering the refund may fall on either Deliveroo or the restaurant, depending on the circumstances of the issue.
The Easiest Way to Get a Deliveroo Refund
If you’re frustrated trying to get a refund from Deliveroo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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