Overview
Fandango is a movie and TV entertainment website where you can buy movie tickets in advance, find movie times, watch trailers, and read movie reviews. They offer online ticketing for thousands of theaters across the U.S. and have a video on-demand streaming service called Fandango at Home, which includes new release movies and TV shows. Fandango also has special offers, discounts, and customer support to help with accounts or purchases. It's a one-stop place for everything to do with enjoying movies, both in theaters and at home.
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The description is based on the official Fandango About Us webpage, which clearly lists the main services the company offers in a straightforward and consumer-friendly way.
How to Get a Fandango Refund: Step by Step
If you purchased through Fandango.com directly:
- Sign in to your Fandango account on fandango.com.
- Go to Account Settings and look for any subscription or FanClub membership options.
- If no direct refund option is available, scroll to the bottom of the page and click "Contact Us" to reach customer support.
- Call Fandango support at 1-866-857-5191 or use the support website https://support.fandango.com/ to request a refund for your FanClub membership.
- Mention you want a refund because the subscription or membership charge was unexpected or unused to increase success chances.
If you purchased through Apple (iOS App Store):
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with the Apple ID used for the Fandango subscription.
- Tap or click "I'd like to" and select "Request a refund."
- Choose the Fandango subscription and select a refund reason such as "Subscription renewed without notice" or "Did not use the subscription."
- Submit the request and wait 24-48 hours for an update.
- You can cancel the subscription in your iOS device settings: open Settings app > tap your Apple ID > Subscriptions > select Fandango subscription > Cancel Subscription.
If you purchased through Google Play (Android):
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner, then select "Payments & subscriptions."
- Select "Subscriptions" and find the Fandango subscription.
- Tap "Cancel Subscription" if you want to stop future billing.
- To request a refund, open a web browser and go to the Google Play refund request page at support.google.com/googleplay/workflow/9813244.
- Sign in with the Google account associated with the subscription.
- Find the Fandango subscription purchase and submit a refund request, choosing reasons like "Subscription renewed without notification" or "Did not use the service."
How to Contact Fandango
If you need assistance, here’s how you can get in touch with Fandango support team:
Tips and Tricks for Getting a Fandango Refund
- Call customer support directly (888-554-8838) instead of relying on email, as phone calls tend to get faster responses and resolutions.
- Request escalation politely but firmly if the first level of support cannot help; ask to speak with a supervisor or manager.
- Reach out for a refund well before the showtime or movie start (at least 2 hours in advance) to increase chances of refund approval.
- Explain clearly that you have not watched the movie/order yet since watched movies generally are not refundable.
- Provide relevant details upfront such as last four digits of payment method, email associated with the account, order number, and purchase history to reduce back-and-forth delays.
- Use polite and calm language while stressing the inconvenience and requesting a one-time courtesy refund or credit.
- Be persistent but patient, especially if the issue requires escalation. Follow up after a few days if no response.
- Avoid disputing the charge with your bank immediately; use this as a last resort only after Fandango support doesn’t respond or refuse refund without valid reasons.
- Consider visiting the physical theater box office if tickets were bought for a specific theater; sometimes they can assist or provide alternatives.
- Timing your request during off-peak hours or early in the day can sometimes lead to quicker service due to less customer service load.
Why Do People Request Refunds from Fandango
- Accidental purchase of movie tickets or concessions.
- Scheduling conflicts or being unable to attend the movie showtime.
- Theater cancellations or changes in showtime that affect attendance.
- Technical issues with purchased digital movies (e.g., no playability record).
- Dissatisfaction with movie experience, though this is often not refundable.
- Requests for partial refunds when only some tickets are needed to be refunded.
- Non-delivery or errors in order processing.
- Theater or chain-specific refund policies overriding Fandango's policy, requiring theater visits for some refund requests.
- Refunds requested within eligibility deadlines and using qualifying payment methods.
- Exchange requests for different movies or showtimes instead of refunds.
Fandango Refund Script
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Hello Fandango Support,
I hope this message finds you well. I am writing to request a refund for a recent charge on my account that I believe was an error. I noticed this unexpected billing issue and would appreciate your assistance in resolving it. I am a frequent user of your service and have always enjoyed my experience, but this situation has left me quite disappointed.
Thank you for your attention to this matter. I look forward to your prompt response and a resolution to my request.
Best regards,
Fandango Refund Policy
Fandango's refund and exchange policy allows customers to request a refund or exchange for movie tickets and concessions under certain limited circumstances, specifically before the applicable showtime. It’s important to note that the convenience fee included in the ticket price is non-refundable, and refund amounts will reflect this deduction. Additionally, refunds for concessions depend on the policies of the specific theater.
The Easiest Way to Get a Fandango Refund
If you’re frustrated trying to get a refund from Fandango—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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