Overview
Fireflies.ai is like a helpful teammate that joins your meetings to record and write down everything that's said. It turns your conversation into easy-to-understand notes and summaries automatically. You can get these notes right after your meeting, find important points quickly, and even keep track of who said what. It works with popular meeting tools like Zoom and Google Meet, and even helps with phone calls and in-person talks. Plus, it can connect with other apps you use for work to help you stay organized and get tasks done. It's a simple way to make meetings less stressful and more productive.
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The detailed information from the official Fireflies.ai website states that Fireflies.ai provides automatic transcription, summaries, searchable meeting notes, and conversation analytics. It integrates with many tools and supports multiple ways to capture meetings, making it easy to understand and use for everyday professionals. The language and features match the request for a straightforward explanation to a consumer audience without complicated terms.
How to Get a Fireflies.ai Refund: Step by Step
If you purchased through Fireflies.ai (direct card payment):
- Go to your Fireflies dashboard and log in to your account.
- In the Fireflies app (not the website), locate and click on the purple chat widget at the bottom right corner.
- Select Contact Support from the chat options.
- Request a refund explicitly for your subscription payment.
- Note that refunds are given only if you've used Fireflies for 7 days or less and logged 3 meetings or fewer (monthly plan), or 7 days or less and logged 20 meetings or fewer (annual plan). Refunds may be pro-rated otherwise.
- Be aware a $3 processing fee from Stripe will be deducted from the refund.
- Ensure your card details are stored in your Fireflies account as they are necessary to process the refund.
- Refunds take 5–10 business days to appear on your payment method.
How to Contact Fireflies.ai
If you need assistance, here’s how you can get in touch with Fireflies.ai support team:
Tips and Tricks for Getting a Fireflies.ai Refund
- Use PayPal for the purchase to leverage its buyer protection and easier dispute resolution process.
- Contact support promptly, ideally within the first 7 days of service use, as refunds are more likely if you have used the service minimally (e.g., 3 meetings or fewer logged).
- Be clear and polite in your refund request, explaining why the service did not meet your expectations or needs.
- Mention issues with billing or unexpected charges as these reasons tend to get quicker responses.
- Use the chat support widget on the Fireflies dashboard for faster communication rather than email.
- Escalate by asking for a manager or supervisor if the initial support response is not satisfactory.
- Ask for a prorated refund if you used the service partially, some users have had success with this approach.
- Try timing your request close to the billing cycle date to take advantage of refund policies before the next charge.
- Keep evidence ready like screenshots or logs of your usage to support your claims during disputes.
- Be persistent but courteous, following up if you do not get a response within a few days increases chances of resolution.
Why Do People Request Refunds from Fireflies.ai
- Auto-joining meetings without consent and inability to stop recording
- Poor and slow customer service, especially delays in data requests
- Product functionality issues like not joining meetings correctly
- Service glitches and inadequate technical support
- Deceptive trial period practices with unexpected charges and non-transparent cancellation process
- Fraudulent transactions with unauthorized charges and difficult subscription cancellations
- Unauthorized increasing monthly charges after exceeding AI credits without notification
- Important meetings not getting recorded leading to wasted time
- Difficulty canceling accounts and continued charges despite cancellation efforts
- Cancellation of free trial still resulting in charges and partial refund deductions
Fireflies.ai Refund Script
Script
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Dear Fireflies.ai Team,
I hope this message finds you well. I am writing to request a refund due to a billing issue that I have encountered. I noticed an unexpected charge on my account, which I did not authorize and was unaware of prior to this transaction. While I appreciate your service, this situation has left me dissatisfied.
I kindly ask that you process a refund at your earliest convenience. Thank you for your assistance in resolving this matter promptly.
Sincerely,
[Your Name]
Fireflies.ai Refund Policy
Fireflies.ai offers refunds based on subscription plan type and usage criteria. For monthly plans, users are eligible for a full refund if they have used the service for 7 days or less and logged 3 meetings or fewer; otherwise, a pro-rated refund applies. Annual plans allow a full refund under the same initial usage conditions, but pro-rated refunds are not available, and a $3 processing fee is applied to all refunds.
The Easiest Way to Get a Fireflies.ai Refund
If you’re frustrated trying to get a refund from Fireflies.ai—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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