Overview
Flightradar24 is a global flight tracking service that lets you see live air traffic from all around the world. It combines data from multiple sources like aircraft transponders, radars, satellites, and a network of volunteers with special receivers. You can track flights in real time on their website or mobile apps for iPhone and Android. Besides showing real-time positions, it also estimates where planes are flying even when out of direct coverage for a little while. It’s a great way for anyone curious about flights overhead or to track flights you might take or know about.
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The description is based on the official fr24.com 'How it works' page which clearly explains their main services in accessible language suitable for consumers.
How to Get a fr24 Refund: Step by Step
If you purchased through Flightradar24 website:
- Log in to your account at www.flightradar24.com.
- Click on the user icon at the top-right corner and select Billing.
- Check your subscription details and cancel the subscription if needed (cancellation may be required before refund request).
- Go to the support page: Submit a ticket to create a refund request.
- In your ticket, emphasize that the subscription was renewed without your knowledge or that it was an accidental charge.
- Attach any evidence such as payment receipts or screenshots to support your claim.
- Submit the ticket and wait for a response from Flightradar24 support regarding your refund.
If you purchased through Apple (iOS):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top, then go to Subscriptions.
- Find and select your Flightradar24 subscription.
- Tap Cancel Subscription to stop future charges.
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Click "I'd like to," then choose Request a refund.
- Select the Flightradar24 subscription and choose a refund reason, such as the subscription renewed without notice or the account was unused.
- Submit the refund request and wait 24 to 48 hours for Apple to process it.
If you purchased through Google Play (Android):
- Open the Google Play Store app on your Android device.
- Tap the profile icon at the top right and select Payments & subscriptions.
- Tap Subscriptions and find your Flightradar24 subscription.
- Tap Cancel subscription to stop further billing.
- Go back to the profile icon and tap Payments & subscriptions again.
- Select Budget & order history and find the purchase for Flightradar24.
- Tap Report a problem, choose a refund reason such as unauthorized renewal or unused account, and submit the refund request.
- Await Google Play's response and refund processing.
How to Contact fr24
If you need assistance, here’s how you can get in touch with fr24 support team:
Tips and Tricks for Getting a fr24 Refund
- Act quickly: Request a refund immediately upon noticing the charge; within hours can improve chances, but no guarantees.
- Explain non-usage: Clearly state that the paid service was not used after the charge.
- Appeal politely but firmly: Use polite language but emphasize your dissatisfaction and request reconsideration.
- Escalate support requests: If initial support denies, ask to escalate the issue to higher management or specialized refund team.
- Leverage payment platform policies: Try requesting refunds through Google Play or credit card issuer within their short refund windows as an alternative path.
- Highlight trial period confusion: Stress that the auto-renewal immediately after trial caused inadvertent charge and request grace consideration.
- Show persistence: Follow up multiple times, sometimes delay in refund approval happens due to repeated requests.
- Avoid aggressive language: Keep communication professional and avoid threats or demands that could harm your case.
- Timing matters: Contact support during business hours for faster responses and greater success likelihood.
- Check refund policy loopholes: Some users found the 14-day withdrawal window tied to trial start, so inquire if there's any exception or manual override possible.
- Use community experience: Reference other user experiences in your communication to demonstrate common refund challenges and fairness appeal.
Why Do People Request Refunds from fr24
- Subscription accidental purchase: Users accidentally subscribe or fail to cancel free trials leading to unwanted charges.
- Coverage issues: Local airports, flight traffic, or data coverage may disappear or be unavailable for users' areas, causing dissatisfaction.
- Technical problems: Outages or offline receivers in the network can cause lack of data and service interruptions.
- Lack of guaranteed service: The service is community-supported without a guarantee for full area coverage or consistent data availability.
- Refund delays: Users returning physical receivers may experience wait times before refunds are processed.
fr24 Refund Script
Script
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Dear FR24 Support Team,
I hope this message finds you well. I am writing to address a billing issue that I encountered recently. I noticed an accidental charge on my account that I did not authorize. I believe this may have been a mistake, as I did not intend to renew my subscription at this time.
I would greatly appreciate your assistance in processing a refund for this charge. Thank you for your prompt attention to this matter, and I look forward to your response.
Best regards,
[Your Name]
fr24 Refund Policy
Flightradar24's refund policy states that for returned receivers, the refund will be processed within 5-8 banking days after the return is completed. Unused credits do not carry over and will expire at the end of their validity period, meaning they are also not eligible for a refund.
The Easiest Way to Get a fr24 Refund
If you’re frustrated trying to get a refund from fr24—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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