Overview
Guesty is a company that helps people who rent out properties, like vacation homes or apartments, manage everything easily. They offer a simple system where you can handle all your property listings across different websites like Airbnb or Booking.com from one place. Guesty helps with talking to guests quickly, organizing bookings on a single calendar, managing tasks like cleaning, and even automating routine jobs to save time. They also provide tools for pricing your rentals smartly, making payments easy, and keeping track of your business performance. Basically, if you have rental properties, Guesty makes running the whole thing smoother and less stressful.
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The information was taken directly from Guesty's official website, explaining the main features and services in everyday language that fits a consumer audience.
How to Get a Guesty Refund: Step by Step
If you purchased through Guesty.com billing system:
- Sign in to your Guesty account on guesty.com.
- In the top navigation bar, click the mode selector and select Financials mode.
- Click Reservations.
- Select the relevant reservation associated with the payment you want refunded.
- At the top right of the reservation details, click Balance due / Payout.
- In the Payments section, find the payment you wish to refund and click Issue refund next to it.
- In the pop-up window, verify the refund amount is greater than $1.00, then click Issue refund to process the refund immediately.
- Note that each payment must be refunded individually if there are multiple payments.
- The refund will be sent to the original payment method, including expired credit cards, and processed immediately by the payment processor (usually Stripe).
- If a balance due appears after refunding, verify the refund amount and adjust the reservation balance accordingly.
- If the refund was processed outside of Guesty, you can manually record it by selecting Record Manual Refund in the reservation's financial tab, including refund date, amount, and notes.
Email
The email is not available.
Tips and Tricks for Getting a Guesty Refund
- Be polite but firm: Use courteous language like "kindly requesting a refund" while clearly stating your expectations and limits.
- Offer partial refunds strategically: Refund only affected days or fees (e.g., cleaning fee) to show goodwill without fully conceding.
- Leverage threat of negative review tactfully: Some users mention withholding negative reviews in exchange for a refund, but hosts may counter this.
- Document conversations and offers: Keep screenshots and records of all communication to back your case if escalation is needed.
- Use timing to your advantage: Respond promptly but don’t rush to issue refunds before fully understanding the situation.
- Escalate through platform only after attempts to resolve directly: Try working with customer service or the guest first; involve platform support if stuck.
- Be clear about refund policies and non-negotiables: Reiterate policies and limits politely but firmly to avoid setting unwanted precedents.
- Publicly respond to negative reviews: Use review responses to present your side and demonstrate fairness to others.
- Focus on resolution and fairness: Frame language toward finding a fair outcome for both parties rather than just defending your position.
- Avoid partial refunds that encourage bad behavior: Some hosts learned to deny refunds to prevent guests from gaming the system.
- Maintain thorough documentation: Use photos, videos, and detailed listing descriptions to protect against false claims.
- Consider cost vs. stress: Evaluate whether full refunds are worth the potential stress or ongoing disputes.
Why Do People Request Refunds from Guesty
- Fraudulent charges
- Unauthorized transactions
- Service not received
- Customer disputes
- Friendly fraud
- Buyer identity fraud
- Family and health issues causing cancellation
- Weather events impacting travel plans
- Work trips falling through at the last minute
- Host is non-committal or unresponsive (e.g., canceling within 24 hours of check-in, changing accommodation, incorrect lockbox codes)
- Airbnb property not safe or clean (e.g., unclean property, safety issues like infestations, broken locks, mold)
- Inaccurate listing description (e.g., incorrect number of bedrooms, misleading amenities, wrong location)
- Major issues during the stay (e.g., broken boiler, windows not opening, non-working cooktop)
Guesty Refund Script
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Hello Guesty Team,
I hope this message finds you well. I am writing to address a billing issue I encountered with my account. Recently, I noticed an accidental charge that I believe was made in error. I would appreciate your assistance in reviewing this matter.
Given the circumstances, I kindly request a refund for the incorrect charge. Thank you for your attention to this issue, and I look forward to your prompt response.
Best regards,
Guesty Refund Policy
Guesty’s refund policy is primarily dictated by the cancellation policy selected for each listing. Common options include full refunds for cancellations made 14 days prior to check-in, while partial refunds are available for cancellations made closer to check-in dates, typically at 50% up to seven days before. No refunds are issued for cancellations made within 24 hours of check-in or past the cut-off times specific to each policy type.
The Easiest Way to Get a Guesty Refund
If you’re frustrated trying to get a refund from Guesty—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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