Overview
Homeaglow is a house cleaning service that helps keep your home clean and tidy. They offer cleaning sessions that range from 2 to 6 hours, depending on what your home needs, like a quick tidy-up or a more thorough clean for larger places. Their cleaners bring all the supplies and take care of things like washing dishes, cleaning kitchen appliances, making beds, folding laundry, and cleaning bathrooms. They also dust, vacuum, and organize every room. If you want extra help, they can wash and fold laundry, clean inside the fridge, oven, cabinets, windows, and walls. You can book their service any day of the week, and they offer fair rates starting at $19 for 3 hours, with additional time at discounted prices. However, they don’t do heavy lifting, outdoor cleaning, carpet cleaning, or deep stain and pet mess removal.
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The information comes directly from the official Homeaglow website, which provides detailed descriptions of their services without using complicated terms, making it easy to explain to a consumer in a friendly way.
How to Get a Homeaglow Refund: Step by Step
If you purchased through Homeaglow.com (direct):
- Log in to your Homeaglow dashboard.
- For refunds related to a cleaning appointment:
- Select the specific cleaning appointment from your dashboard.
- Scroll down and click 'Report An Issue'.
- Select 'I'm not satisfied with my cleaning', then 'View Invoice', and finally 'Request Refund'.
- Ensure your refund request is made within 72 hours of the cleaning appointment.
- If the 72-hour window has passed, contact your cleaner directly to discuss a potential refund.
- For membership or subscription refunds (ForeverClean Membership):
- Access your dashboard and go to the menu in the upper left corner.
- Click 'Settings' then 'Membership'.
- Note that membership is a minimum 6-month commitment and early termination fees may apply if canceled early.
- To request a refund or dispute a charge, use the Contact Support option on Homeaglow's Help page or submit a support ticket at Homeaglow Support.
- When contacting support, emphasize if you were charged after cancellation or if you believe you were unfairly billed.
How to Contact Homeaglow
If you need assistance, here’s how you can get in touch with Homeaglow support team:
Tips and Tricks for Getting a Homeaglow Refund
- Email Homeaglow support repeatedly to demand refund and membership cancellation; persistence is key.
- Dispute charges directly with your bank or credit card company to block unauthorized payments and force the company to respond.
- File complaints with the Better Business Bureau (BBB) and your state's Office of Attorney General (OAG) to escalate the issue.
- Do not rely on website tools like cancellation buttons, as these are often broken or non-functional.
- Document all communications with timestamps and keep screenshots of memberships and charges to strengthen your dispute case.
- Use firm but clear language stating you never consented to a membership and any fees charged are unauthorized.
- Highlight any misleading or absent terms and conditions prior to payment when communicating your case.
- Threaten to escalate the issue to consumer protection agencies if they do not comply.
- Timing matters: Act quickly after noticing unexpected charges to prevent further billing.
- Calling or live chat options are generally unavailable or ineffective; rely on email and bank disputes.
Why Do People Request Refunds from Homeaglow
- False advertising related to membership fees and cancellation fees, with customers wanting refunds rather than credits.
- Unhappy with the cleaning quality and misleading advertising for a $19 cleaning.
- Unauthorized charges for membership fees and continuous billing after only using the initial service once.
- Membership started without customer permission and being charged for it.
- Unsatisfactory cleaning service including filthy floors when that was the main cleaning request.
- Requests to cancel memberships and receive refunds for unauthorized or early termination fees.
- Poor customer service and billing practices, such as charging cancellation fees and continuing charges after cancellation requests.
- Disputes over membership and cancellation fees being charged multiple times without authorization.
- Customers rejecting credits offered and demanding refunds back to credit cards.
- Complaints about poor or unprofessional cleaning services.
- Unhappiness about having to pay a $150 cancellation fee for memberships never agreed to.
- Dissatisfaction with service quality and refusal of refund when cleaning did not meet expectations.
- Contesting charges related to memberships customers claim to have never signed up for.
Homeaglow Refund Script
Script
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Hello Homeaglow Support,
I hope this message finds you well. I am writing to address an issue I encountered regarding an accidental charge on my account. I was surprised to see a charge that I did not authorize, and I believe this may be a billing error.
I would appreciate it if you could look into this matter and process a refund for the incorrect charge at your earliest convenience. Thank you for your attention to this issue, and I look forward to your prompt response.
Best regards,
Homeaglow Refund Policy
Homeaglow allows users to request a partial or full refund within 72 hours after their cleaning. The cleaner has 7 days to accept or decline the refund request, and if a request is not made in time, customers can directly contact their cleaner with any concerns.
The Easiest Way to Get a Homeaglow Refund
If you’re frustrated trying to get a refund from Homeaglow—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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