Overview
Hotmart is a platform that helps people sell and manage digital products easily. Think about it like a marketplace where you can buy or sell things like online courses, memberships, subscriptions, and even access to communities or online events. If you want to learn something new, you can find courses and workshops there. If you know something cool or useful, you can create and sell your own digital products without needing to worry about complicated technical stuff. Hotmart also makes it easy for buyers to pay with different methods and currencies, so people from different countries can use it. Plus, it helps product creators handle payments, schedule appointments (for services like mentoring or consulting), and build a space for their customers to interact and learn. Overall, it’s a friendly and easy way to connect learners and creators digitally.
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Information was gathered from Hotmart's official website and help center describing what the platform offers in simple terms. The main services include online courses, subscriptions, communities, private online services, and event tickets, all managed with easy tools. The payment system is user-friendly for buyers worldwide. This matches the typical consumer perspective and avoids jargon.
How to Get a Hotmart Refund: Step by Step
If you purchased through Hotmart.com directly:
- Go to https://refund.hotmart.com/.
- Enter the transaction number found in the purchase confirmation email.
- Enter the email used during the purchase.
- Complete the email verification code to proceed.
- Submit your refund request for the initial subscription payment, if it is within the producer's refund guarantee period.
- Wait up to 7 days for refund approval and processing.
- Refunds will be issued to the original payment method.
If you purchased through Apple (App Store):
- Open a browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID used to purchase the Hotmart subscription.
- Click "I'd like to" and select "Request a refund."
- Choose the reason related to unsolicited subscription renewal or unwanted charges to increase refund approval chances.
- Choose the Hotmart subscription purchase from the list.
- Submit the refund request form.
- Wait 24 to 48 hours for Apple to review the request.
If you purchased through Google Play:
- Go to play.google.com and sign in with the Google Account used for the purchase.
- Click on your profile picture in the top right corner.
- Select "Payments & subscriptions" > "Budget & order history."
- Locate the Hotmart subscription order.
- Click "Report a problem."
- Choose the option that best describes your refund reason (e.g., unwanted renewal without prior notice).
- Complete the form and explicitly ask for a refund.
- Submit and wait up to 4 days for a decision.
Email
The email is not available.
Tips and Tricks for Getting a Hotmart Refund
- Act quickly within the refund guarantee period (usually 7 to 30 days) to boost chances of success.
- Use polite but firm language in all communications.
- Email the vendor directly first, clearly stating reasons like product not as advertised or inaccessibility of content.
- Keep all correspondence as evidence in case of the need to escalate.
- If initially denied, escalate politely by reminding them of the guarantee and your consumer rights.
- Use subtle pressure tactics such as mentioning the possibility of a chargeback or dispute.
- Time your requests during business hours to get quicker responses.
- Avoid aggressive or threatening language which can worsen results.
- Highlight any purchase or payment irregularities if applicable.
- Check forums for specific vendor seller contacts to address requests more directly.
- Leverage social proof or testimonials from other users who successfully got refunds.
Why Do People Request Refunds from Hotmart
- Product not as described or does not meet expectations
- Dissatisfaction with the quality or content of the product
- Unauthorized or unrecognized charges on customer's payment method
- Accidental or mistaken purchase
- Technical issues accessing the product or service
- Change of mind within the guarantee/refund period
- Subscription cancellations and requests due to unwanted recurring payments
- Misleading advertising or false claims about the product
- Multiple unauthorized transactions made without customer's consent
Hotmart Refund Script
Script
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Dear Hotmart Support,
I hope this message finds you well. I am reaching out regarding a recent billing issue I encountered. Unfortunately, I noticed an accidental charge on my account that I did not authorize or anticipate. This has caused some discomfort, and I would greatly appreciate your assistance with this matter.
I kindly request a refund for this charge at your earliest convenience. Thank you for your attention to this issue, and I look forward to your prompt response.
Best regards,
Hotmart Refund Policy
Hotmart's refund policy allows customers to request a refund within the guarantee period set by the product producer, which can vary in length. Refund requests can be made through a dedicated refund platform, via their virtual assistant, or by contacting the producer's support team, and may take up to seven days for approval.
The Easiest Way to Get a Hotmart Refund
If you’re frustrated trying to get a refund from Hotmart—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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