Overview
KajabiMail is an email marketing service that helps you easily create and send beautiful emails to your audience. You can customize emails with videos, countdown timers, and personalized messages using an easy visual editor. It lets you choose from different templates, send one-time or automated email campaigns, and track how well your emails are doing with detailed analytics. It's designed to help creators and business owners engage their communities and grow their online business without complicated tools.
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The description is based on detailed information from Kajabi's official email marketing features page, which highlights all the main services offered by KajabiMail in a simple and clear way suitable for a consumer audience.
How to Get a kajabimail Refund: Step by Step
If you purchased through Kajabi website (Stripe or PayPal):
- Log in to your Kajabi account dashboard.
- Open the Sales tab.
- Select Payments.
- To refund from Transactions page:
- Go to Transactions.
- Search or filter to find the customer's transaction.
- Click the More Actions (…) button beside the transaction.
- Select Refund.
- Enter the refund amount and optional reason.
- Click Refund to complete.
- To refund from Contacts page:
- Go to Contacts tab.
- Search or filter for the customer.
- Click the customer's name.
- Click View More by "Total Offers".
- Click More Info for the Offer to refund.
- Open Purchases, find the offer, and click View Details.
- Select Refund, enter amount and optional reason, then click Refund.
If you purchased through Stripe directly:
- Log in to your Stripe account.
- Open the Customers tab.
- Search the customer's email address.
- Click the customer's profile.
- Scroll to Payments section.
- Click the More Actions (…) for the payment to refund.
- Click Refund payment and complete the prompt.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to Activity tab.
- Select the payment you want to refund.
- Click Issue a refund.
- Enter the refund amount.
- Click Continue.
- Review and click Issue Refund to complete.
If you purchased through Apple (App Store or iTunes):
- Open a browser and go to https://reportaproblem.apple.com
- Sign in with your Apple ID.
- Tap or click "I'd like to," then choose "Request a refund."
- Select the subscription or purchase from Kajabi.
- Choose the reason for requesting a refund, such as "Subscription renewed without prior notice" or "Account was unused."
- Submit the refund request and wait for Apple's response.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap your profile icon and go to Payments & subscriptions.
- Select Subscriptions.
- Find the Kajabi subscription.
- Tap Cancel subscription if not already canceled.
- Go to Order history.
- Find the purchase and tap Refund or Report a problem.
- Choose a refund reason such as "Subscription renewed without notice" or "Account was unused." and submit the request.
How to Contact kajabimail
If you need assistance, here’s how you can get in touch with kajabimail support team:
Tips and Tricks for Getting a kajabimail Refund
- Be polite and clear in all communications; respectful language increases chances of success.
- Initiate contact quickly after the purchase or issue arises to catch the refund window.
- Use specific refund-related keywords like "refund," "cancellation," and "unsatisfactory service" in your emails or chat messages.
- Document all interactions with Kajabimail support including dates, agent names, and conversation summaries.
- Escalate politely by asking to speak with a supervisor or a manager if initial attempts are unsuccessful.
- Leverage timing by requesting refunds near the end of a billing period or before a subscription renews.
- Request partial refunds if full refunds are denied, as partials can be easier to negotiate.
- Appeal to customer satisfaction by explaining how the product did not meet your needs or expectations rather than just stating you want your money back.
- Use alternative dispute options like submitting a claim via your payment provider (credit card or PayPal) if direct requests fail.
- Check forums and Reddit periodically for any changes in refund policies or successful refund stories with specific tactics.
Why Do People Request Refunds from kajabimail
- Cancelled subscription within the 30-day money-back guarantee period.
- Unauthorized charges or billing disputes.
- Lost access to paid services or subscriptions.
- Duplicate charges or unexpected international fees.
- Disappointment with service quality or dissatisfaction with the product.
- Misunderstanding of trial period leading to unexpected charges.
- Refund disputes resolved by banks due to chargebacks or payment issues.
- Requests due to app store purchases that require refunds through Google or Apple.
- Frustration with customer support or refund process delays.
kajabimail Refund Script
Script
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Dear KajabiMail Support,
I am writing to address an unexpected billing issue I encountered with my account. It appears that I have been erroneously charged for a service that I did not intend to purchase. I would like to request a refund for this charge.
I appreciate your prompt attention to this matter and hope to resolve it quickly. Thank you for your understanding.
Best regards,
kajabimail Refund Policy
KajabiMail does not directly handle refunds for products sold on its platform; individual businesses and course creators establish their own refund policies, which can differ. Generally, Kajabi offers a 30-day money-back guarantee for its products and services, allowing customers to request a full refund if they are not satisfied within 30 days. However, this guarantee typically applies only to new customers and does not cover renewals or all offerings.
The Easiest Way to Get a kajabimail Refund
If you’re frustrated trying to get a refund from kajabimail—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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