Overview
Kaplan is a company that helps people with education and career advancement in many ways. They offer exam prep for a bunch of important tests like the SAT, ACT, MCAT, LSAT, GRE, and more. They also work with universities to offer degree programs and help students get ready for jobs. Kaplan provides career advancement services through different types of exam prep classes, whether in-person, online, or on-demand. They teach languages like English, French, and German at locations around the world. For businesses and universities, Kaplan offers solutions to help build teams, improve skills, and prepare students for professional success. Overall, they make learning easier and help people reach their education and career goals.
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The information was taken directly from Kaplan's official website, which clearly outlines their main services aimed at students, professionals, universities, and businesses. The language used is simple and consumer-friendly, matching the user's request to avoid business jargon.
How to Get a Kaplan Refund: Step by Step
If you purchased through Kaplan directly:
- Within 3 days of purchase, call Kaplan customer service at 1-800-KAP-TEST (1-800-527-8378), press #3 or use their chat service to request a refund.
- Provide your full name and the email address associated with your Kaplan account.
- Request a 100% refund of the program tuition for membership subscriptions such as Live Online, Plus, and Self Paced programs.
- If refund requested 4 to 7 days after purchase, request a 75% refund.
- After 7 days from purchase, refunds are not provided.
- Ensure any deposits not used to access resources are included for a full refund.
- Note: Enrollment fees like registration fees or installment billing fees are non-refundable and should not be requested.
- If your program is unique or not clear, call 1-800-527-8378 for special refund information.
How to Contact Kaplan
If you need assistance, here’s how you can get in touch with Kaplan support team:
Tips and Tricks for Getting a Kaplan Refund
- Act quickly within the 2-day refund window, as Kaplan has a strict policy making refunds difficult after this period.
- If you have not accessed the course online yet, request a refund minus shipping and a non-refundable deposit (around $250-$300).
- Be persistent and escalate communication by continuously contacting Kaplan and "hounding" them; persistence has sometimes helped recover at least the deposit.
- Use special circumstances like personal issues preventing course usage as leverage to negotiate a refund.
- Ask for delaying enrollment as an alternative to a refund if your refund requests are denied.
- Avoid relying on the score guarantee refund unless your actual MCAT score is lower than the Kaplan diagnostic test score, as Kaplan enforces strict conditions that are hard to meet.
- Be aware that refund eligibility based on score guarantee is often contested by Kaplan, including redefining their diagnostic test to avoid paying refunds.
- Consider chargebacks cautiously as some contemplate this but worry about the potential consequences.
Why Do People Request Refunds from Kaplan
- Cancellation within specified time frames: Many refunds are granted if cancellation is made within 3 days or 48 hours depending on the program.
- Not accessing course materials: Refunds are often available if the student cancels before accessing materials or before course start.
- Personal emergencies: May allow postponement or a fair refund if no services were used.
- Unused tutoring hours: Partial refunds applied for unused tutoring sessions.
- Course switching: Allows refunds when switching courses before access or class start.
- Attendance and participation: Refund eligibility often depends on attendance milestones, e.g., before 50% of sessions attended.
- Pre-college and exam prep program timing: Refunds vary with cancellation timing, usually with no refund after 7-8 days or after access.
- Non-refundable fees: Registration, shipping, handling, and installment billing fees are generally non-refundable.
- Failure to meet satisfaction: Complaints and requests for refunds occur when course expectations are not met or dissatisfaction with service.
Kaplan Refund Script
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Dear Kaplan Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue regarding my recent account charge, which I believe was made in error. Given my dissatisfaction with the service offered, I would like to formally request a refund for this charge.
Could you please assist me with the refund process at your earliest convenience? I appreciate your attention to this matter and look forward to your prompt response.
Thank you!
Best regards,
Kaplan Refund Policy
Kaplan's refund policy varies by program. Generally, a full refund is available if cancellations are made within specific timeframes: 100% within 48 hours for Bar Review and within 3 days for other graduate programs, while 75% is available from 4 to 7 days after purchase. No refunds are provided after these periods, and students must also adhere to program-specific terms regarding deposits and access to resources.
The Easiest Way to Get a Kaplan Refund
If you’re frustrated trying to get a refund from Kaplan—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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