Overview
Lumiapp at lumi.place offers personal styling services that help women create unique outfits tailored to their style, personality, and lifestyle. They provide a variety of services including seasonal clothing selections, wardrobe revamps using items you already have, color palette definitions, and style identity sessions. The stylists craft monthly outfits for you, give tips on accessorizing and makeup, and provide direct shopping links to make it easy to get the look you want.
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The information was taken directly from the official Lumi website, which clearly details their main services and approach in a friendly and accessible way.
How to Get a Lumiapp Refund: Step by Step
If you purchased through Lumiapp direct website (lumi.place):
- Email hello@lumi.network to request a refund for your membership, subscription, or bill.
- Include your full name, contact details, and specify the reasons for your refund request. Providing valid reasons and evidence if requested is necessary.
- Make sure to submit your refund request within 30 days of your payment to be eligible.
- Lumiapp will respond within 5 working days to your refund request.
- The refund process usually takes 7 days, but it may take up to 20 days for the refunded amount to be reflected in your bank account or card.
If you purchased through Apple App Store:
- Open a web browser and go to reportaproblem.apple.com and sign in with your Apple ID.
- Tap or click on "I'd like to," then select "Request a refund".
- Choose the reason why you want a refund (for example, mention that the subscription renewed without notice or that the account was unused) and click Next.
- Select the Lumiapp subscription or charge you want refunded and click Submit.
- Wait 24 to 48 hours for a response on your refund request status.
- Check the status of your refund request online on the same site.
- If the refund is approved, the money may take additional time to be credited back to your payment method.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on your profile icon in the upper right corner and select Payments & subscriptions.
- Tap Subscriptions and select the Lumiapp subscription.
- Tap Manage subscription and then select Request a refund or Report a problem.
- Choose the refund reason. Use angles like the subscription renewed without notice or you did not use the account.
- Submit your refund request and wait for Google's response. Google will review and email you with the decision and processing time.
Email
The email is not available.
Tips and Tricks for Getting a Lumiapp Refund
- Unsubscribe immediately via the website if charged only the initial fee to avoid further subscription charges.
- Email support@lumi.place to cancel your subscription, stating explicitly you did not consent to further charges to create a formal dispute record.
- File a chargeback promptly through PayPal or your bank treating the charge as unauthorized, providing detailed evidence such as screenshots and descriptions.
- Act quickly within days of the charge before disputes get complicated.
- Keep thorough documentation of all communications, charges, and cancellation attempts.
- Use clear, firm language such as “I have not agreed to any subscription beyond the initial payment” and “Please cancel and refund immediately.”
- Persistently demand a full refund in emails; do not accept partial refunds or refusals.
- Stay polite to customer service representatives to avoid being ignored.
- If direct contact fails, escalate to your bank’s fraud department for chargeback.
- Freeze your card/account if unauthorized charges continue until resolved.
- EU residents have an easier time getting refunds; mention consumer rights if applicable.
- Do not submit surveys or provide additional payments beyond initial fee to avoid complicating refunds.
- Follow up persistently through both email and calls; some users report callbacks if you keep pushing.
Why Do People Request Refunds from Lumiapp
- Product did not meet expectations or user did not like the product
- Unexpected charges, such as trial automatically converting into subscription
- Automatic subscription renewals without user's clear consent
- Services being paid unexpectedly or without user knowledge
- Defective or inaccurate content prompting a refund request within the allowed period
- Personal reasons not specified that lead to dissatisfaction
- Financial reasons causing user to seek cancellation and refund
Lumiapp Refund Script
Script
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Hello,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent purchase on Lumiapp. Unfortunately, I noticed an accidental charge that I did not intend to authorize.
Given the circumstances, I would like to kindly request a refund for this charge. I believe this falls within your refund policy, and I appreciate your prompt assistance in resolving this matter.
Thank you for your attention to this issue.
Best regards,
Lumiapp Refund Policy
Lumiapp offers a voluntary 30-day money-back guarantee, allowing customers to request a refund by contacting customer service via email within 30 days of purchase. The estimated time for processing refunds is fourteen days after the request is received.
The Easiest Way to Get a Lumiapp Refund
If you’re frustrated trying to get a refund from Lumiapp—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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