Overview
MoneyLion is a financial app that helps you manage your money easily in one place. You can borrow money with personal loans, credit cards, cash advances, and even loans for things like cars, homes, and student loans. They also offer ways to earn money through their banking accounts, savings, and investing options. Plus, they have fun stuff like sweepstakes and cash rewards you can win. To help you save and improve your finances, MoneyLion provides credit monitoring, debt relief, insurance, and more. It’s designed to be simple and helpful for everyday money needs, all from your phone.
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The information comes directly from MoneyLion's official website, which clearly lists and describes their main services in a straightforward way suitable for consumers.
How to Get a MoneyLion Refund: Step by Step
If you purchased through Credit Card or Bank Card directly:
- Locate your transaction statement showing the MoneyLion charge.
- Contact MoneyLion customer support via their website or app chat to request a refund for the membership fee, mentioning that you are requesting a refund for unused membership months if you canceled within the first month.
- If MoneyLion does not resolve your refund claim, contact your credit card or bank provider to dispute the payment.
- Explain the charge was unauthorized or that the service was not provided as expected, emphasizing any unused membership months or issues with billing.
- Monitor your statements and keep all records of communication during the dispute process, which can take up to 90 days to resolve.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top, then tap Subscriptions.
- Select the MoneyLion subscription.
- Tap Cancel Subscription if it is active.
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Find the MoneyLion subscription purchase, tap "I'd like to," then choose "Request a refund."
- Select the reason for your refund, such as "subscription renewed without notice" or "account was unused," then submit.
- Check the status of your refund request on the same website after 24 to 48 hours.
If you purchased through Google Play Store:
- Go to play.google.com and sign in to your Google account.
- Click your profile picture at the top right, then select Payments & subscriptions, followed by Budget & order history.
- Find the MoneyLion subscription purchase and click "Report a problem."
- Select the option that best describes your situation, such as "subscription renewed without my consent" or "did not use the service."
- Fill out the refund request form and indicate you want a refund.
- Submit the request and wait for Google's decision, which typically takes 1-4 days.
How to Contact MoneyLion
If you need assistance, here’s how you can get in touch with MoneyLion support team:
Tips and Tricks for Getting a MoneyLion Refund
- Be persistent: Call multiple times and follow up regularly to escalate your refund request.
- Use firm language: Clearly state that you expect a refund and are prepared to escalate the issue if necessary.
- Request written confirmation: Ask for emails or other written proof of the refund process or revocation of authorization to withdraw funds.
- Timing matters: Contact them well in advance of repayment due dates or subscription charges to dispute fees.
- Revoke payment authorization: Inform them in writing that you are revoking authorization for debits from your bank account related to the loan or service.
- Use escalation paths: If frontline support refuses, request to speak to a supervisor or higher-level customer service representative.
- Gather evidence: Collect screenshots, transaction histories, and communication records to support your claim.
- Close your account: Removing payment methods and closing your MoneyLion account can prevent further unauthorized charges.
- Mention legal rights: Reference your knowledge that these cash advances are not loans and fees/tips can be legally refundable.
- Leverage community support: Post your experiences on forums or Reddit to get advice and increase pressure on the company.
Why Do People Request Refunds from MoneyLion
- Account closures with funds still in them and no refund provided by MoneyLion.
- Suspected fraud detection causing accounts to be locked or closed abruptly.
- Inaccessibility of funds needed for essential expenses like medication.
- Refusal to refund after disputed charges or unauthorized withdrawals.
- Loan payment issues such as paying off loans but not receiving refunds or account funds.
- Verification problems with identity documents preventing access or refunds.
- Account hacking and subsequent failure to recover or return stolen funds.
- Customer service unresponsiveness or ineffective help regarding refund requests.
- Automatic debits from linked accounts without permission, considered fraudulent.
- Technical login issues causing missed payments and financial hardship.
MoneyLion Refund Script
Script
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Dear MoneyLion Customer Service,
I hope this message finds you well. I am writing to request a refund for a recent charge that was applied to my account due to a billing issue. I did not authorize this charge, and I believe it may have been an error or misunderstanding regarding the services provided.
I would appreciate your assistance in resolving this matter swiftly and would like to request a full refund at your earliest convenience. Thank you for your attention to this issue, and I look forward to your prompt response.
Best regards,
[Your Name]
MoneyLion Refund Policy
MoneyLion's refund policy allows customers to cancel their membership at any time through the app or by calling customer service. However, all redemptions in the rewards program are final, meaning no refunds will be issued on rewards points once redeemed. Additionally, items purchased with the return protection can be reimbursed up to $250 if retailers do not accept the return.
The Easiest Way to Get a MoneyLion Refund
If you’re frustrated trying to get a refund from MoneyLion—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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