Overview
MyFitnessPal is a free app and website that helps you keep track of your food, exercises, and progress towards your health goals. You can log the foods you eat, including calories and nutrients, as well as your workouts. It also lets you track your weight and other body measurements and see how you're progressing over time. You can create your own meals and recipes or choose from a big database of foods. The app helps you set and customize calorie and nutrition goals, and you can share your food diary with friends if you want. It also connects with other fitness apps and devices to keep everything synced and easy to use. The tools are simple and designed to help you stay on track with your fitness and health journey.
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The information is directly from the official MyFitnessPal support website, providing details about the free version main features in simple terms that match the target audience of consumers looking for a straightforward description.
How to Get a MyFitnessPal Refund: Step by Step
If you purchased through MyFitnessPal Website:
- Log in to your MyFitnessPal account at myfitnesspal.com.
- Go to "My Home" and select "Premium."
- Click "Subscription Settings" in the top right-hand corner.
- If you want to stop future charges, turn off "Auto-Renewal" by switching it from On to Off.
- To request a refund, visit MyFitnessPal Help Center and use the "Submit a Request" option in the top right.
- Alternatively, email support@myfitnesspal.com directly, stating your refund request.
- In your message, emphasize any relevant angles such as accidental renewal or unused account time to improve chances of success.
If you purchased through Apple (iOS App Store):
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID associated with the MyFitnessPal subscription.
- Click "I'd like to" then select "Request a refund."
- Choose the reason for the refund request and then select Next.
- Find the MyFitnessPal subscription in the list and submit the refund request.
- Optionally, cancel the subscription by opening the Settings app on your iPhone, tapping your Apple ID, then "Subscriptions," and selecting MyFitnessPal to cancel if you have not already done so.
- Wait 24 to 48 hours for Apple’s response and refund decision.
If you purchased through Google Play Store (Android):
- Open a browser and go to play.google.com.
- Click your profile picture at the top right.
- Navigate to "Payments & subscriptions" then "Budget & order history."
- Find the purchase you want to refund and click "Report a problem."
- Select a reason for your refund request from the options available and complete the form, indicating you want a refund.
- Submit the request and await a decision which arrives typically within one day but can take up to four days.
- If your refund request is after 48 hours of purchase, consider contacting MyFitnessPal support directly if Google denies the refund.
Tips and Tricks for Getting a MyFitnessPal Refund
- Contact through Apple or Google Play support promptly if the subscription was purchased via their stores, as they handle refunds, not MyFitnessPal directly.
- Act quickly after noticing the charge, ideally within a few days to two weeks, to increase chances of refund approval.
- Clearly state it was an accidental purchase or an unwanted auto-renewal when contacting support.
- Use polite but firm language emphasizing you do not wish to keep the premium subscription and want a refund.
- Cancel the subscription immediately to prevent further charges before requesting the refund.
- Escalate to higher-level support or supervisors if initial customer service responses are negative or unhelpful.
- Mention technical issues or dissatisfaction with functionality if applicable, as some users reported success citing the app didn’t work as expected.
- Follow up persistently via email or support tickets to keep the refund request active.
- Timing matters: avoid weekends and holidays when response times are slower; early weekdays are better.
- Engage publicly on forums or Reddit sharing your refund request can sometimes prompt faster resolution from support wanting to protect their reputation.
Why Do People Request Refunds from MyFitnessPal
- Accidental purchase of premium yearly subscription causing unwanted charge.
- Difficulty canceling memberships or subscriptions leading to unwanted charges.
- Continued billing despite canceled subscriptions, causing users to request refunds.
- Unauthorized or fraudulent charges appearing on accounts without user consent.
- No notification before subscription start or renewals, surprising users with charges.
- Poor customer service and unresponsiveness from MyFitnessPal support when handling refund requests.
- Inability to get refunds for subscriptions purchased via Apple App Store or Google Play, often requiring refund requests through those platforms.
- Technical issues with the app such as syncing problems or features "not working properly," leading to dissatisfaction and refund requests.
- Perceived scams or misleading ads causing users to want refunds after feeling the product does not meet expectations.
- Double billing or being charged multiple times for the same subscription.
MyFitnessPal Refund Script
Script
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Hello MyFitnessPal Support,
I am reaching out regarding a billing issue that has occurred on my account. I noticed an accidental charge that I did not authorize and I would like to request a refund for this transaction. I have been a satisfied user, but this experience has caused some dissatisfaction.
I appreciate your assistance in resolving this matter promptly.
Thank you!
MyFitnessPal Refund Policy
MyFitnessPal's refund policy states that all purchases of Premium Services are final and non-refundable, except at their sole discretion. However, users residing outside the United States may be entitled to a full refund within fourteen days of signing up.
The Easiest Way to Get a MyFitnessPal Refund
If you’re frustrated trying to get a refund from MyFitnessPal—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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