Table of Contents

    How to Get a Nintendo Refund

    The Ultimate Guide to Getting a Nintendo Refund (nintendo.com)
    By
    Angelique. P
    |
    Published
    June 20, 2025
    |
    Updated
    June 20, 2025

    Overview

    Nintendo is a company that creates fun and exciting entertainment mostly through video games. They make gaming consoles like the Nintendo Switch, handheld gaming devices, and lots of popular games with characters like Mario and Pokémon. Nintendo also offers online services for gamers to connect and play together. Their goal is to put smiles on people's faces by bringing new surprises and enjoyable experiences worldwide.

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    The description is based on Nintendo's official about page and summarizes their main products and services in simple, friendly language suitable for consumers.

    How to Get a Nintendo Refund: Step by Step

    If you purchased through Nintendo eShop:

    1. Open the Nintendo eShop from the HOME Menu on your Nintendo Switch console.
    2. Select the account that made the purchase of the membership or subscription.
    3. Tap your profile icon in the upper-right corner to access the Account Information page.
    4. Scroll down and select "Cancel Your Subscription by Turning Off Automatic Renewal." This will stop future charges but will not refund the remaining subscription time.
    5. For requesting a refund, Nintendo does not offer direct refunds through the eShop or website for memberships; instead, you must contact Nintendo Support to make a refund request:
      • Visit the Nintendo Support Contact Page.
      • Select the option related to "Accounts & Purchases" and then "Subscriptions".
      • Use the online contact form or request a call to explain your situation.
      • When requesting the refund, emphasize that the subscription renewed without notice or the service was unused during the renewal period to increase chances of success.
    6. Wait for Nintendo Support to respond to your refund request for further instructions or resolution.

    How to Contact Nintendo

    If you need assistance, here’s how you can get in touch with Nintendo support team:

    Get help with your refund

    Thank you! Your submission has been received!
    Oops! Something went wrong while submitting the form.

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    Tips and Tricks for Getting a Nintendo Refund

    • Contact support within 48 hours of purchase for the best chance, especially if the game is unplayable or glitches.
    • Explain the issue as a technical problem such as game crashes, glitches, or controller incompatibility rather than simply dissatisfaction.
    • Be polite but firm when explaining your case; aggressive language tends to reduce success.
    • Use chat support or online forms to start, as it can be quicker and better documented than phone calls.
    • If initial support refuses, escalate politely by asking if your case can be reviewed by a higher-tier or supervisor.
    • Reference any misleading product information such as unclear controller requirements or false advertising on the game page.
    • Request a one-time exception refund acknowledging Nintendo's no-refund policy but asking for consideration due to your specific issue.
    • Provide accurate payment details for refund processing, like the last 4 digits and expiration date of the card used, or your eShop credit info.
    • Timing matters: request refunds early after purchase, ideally before significant playtime or downloads.
    • Fill out any customer feedback forms after a refund to help maintain good support relationships.
    • If denied, try selling physical copies instead for partial money recovery when digital refunds are impossible.

    Why Do People Request Refunds from Nintendo

    • Wrong game purchased
    • Didn't like the game
    • Accidental purchase

    Nintendo Refund Script

    Script
    Copy
    Hello Nintendo Support,

    I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an accidental charge on my account that I did not intend to authorize. I believe this may have been a mistake, and I would like to request a refund for this transaction.

    I appreciate your assistance in resolving this matter as soon as possible. Thank you for your help.

    Best regards,

    Nintendo Refund Policy

    Nintendo's refund policy allows for returns of physical products within 30 days of purchase, while digital purchases are generally non-refundable unless specified otherwise. Users can return or exchange items purchased from the My Nintendo Store within 30 days of delivery; however, refunds for digital products are generally not available unless there is a valid reason beyond simple change of mind.

    The Easiest Way to Get a Nintendo Refund

    If you’re frustrated trying to get a refund from Nintendo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

    Start reclaiming your money today with Chargeback

    Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.