Overview
Noom is a company that helps people lose weight and build healthier habits in a smart, personalized way. They offer a program called Noom Weight, which includes daily lessons, food and water tracking, exercise classes, and support from both human and AI coaches. Noom also offers Noom Med, which provides access to weight-loss medications like Ozempic®, combined with coaching and tools to help keep muscle while losing fat. Their services focus on understanding why you eat the way you do and teaching healthier routines to make lasting changes. They also provide support for stress relief, menopause, and community groups to keep you motivated. Overall, Noom helps you develop healthier eating habits, get more active, and change your relationship with food to keep the weight off for good.
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This summary is based on the official Noom website's clear descriptions of their main offerings, including Noom Weight and Noom Med, their coaching approach, and additional support services, explained in simple, consumer-friendly language.
How to Get a Noom Refund: Step by Step
If you purchased through Noom.com (direct subscription):
- Log in to your Noom account and go to the Subscription Portal to manage your subscription details.
- If your subscription was recently charged (within 14 days), prepare details for refund request including the last 4 digits and expiration date of your payment card, the email linked to your PayPal account if used, and a screenshot of the transaction showing the full charge descriptor.
- Contact Noom Support by one of the following methods:
- Click the orange chat button at the bottom right corner of the Noom.com support page for 24/7 live chat.
- Call phone support at (888) 266-5071 available daily from 8am to 8pm ET. Use VOIP if calling internationally.
- Send an email request through the Contact Support form on Noom’s website selecting "Manage my subscription and billing" and then "Subscription refund" as the reason.
- Clearly state that you want a refund for your initial subscription or add-on charge and provide the charge details you prepared.
- Note: Refunds are only issued for initial charges within 14 days; renewal charges are not refundable, so ensure to cancel the subscription before renewal to avoid future charges.
How to Contact Noom
If you need assistance, here’s how you can get in touch with Noom support team:
Tips and Tricks for Getting a Noom Refund
- Insist on a full refund even if initially offered store credit or a partial refund.
- Threaten to leave a negative review with the Better Business Bureau (BBB) to pressure Noom into providing a refund quickly since they care about their BBB rating.
- Request account cancellation and refund as soon as possible, ideally within 14 days of charge to increase chances of success.
- Use specific personal situations like pregnancy or a history of eating disorders as leverage to get an immediate refund, as reported by some users.
- If you purchased through Apple App Store, request refund through Apple directly instead of Noom.
- If a refund is denied, some users successfully reported disputing the charge with their credit card company as fraud to get their money back.
- Be persistent and clear when communicating with customer support, reiterate dissatisfaction and request refund multiple times if needed.
- Timing matters: avoid letting subscriptions auto-renew without prior warning, as renewal charges are often non-refundable.
- Escalate the issue by asking to speak to a supervisor or escalating within customer service if initial requests are ignored or denied.
Why Do People Request Refunds from Noom
- Timing issues: Users may realize it's not the right time to start or continue with Noom.
- Dissatisfaction with program results: Some users do not achieve expected weight loss or mood improvements.
- Customer service dissatisfaction: Complaints about poor or unresponsive customer support.
- Billing confusion: Unexpected or unclear charges causing users to seek refunds.
- Account cancellation struggles: Users wanting to cancel but being charged after cancellation.
- Deceptive business practices perception: Some users feel the marketing or policies were misleading.
- No refunds for partially used periods: Users frustrated with lack of refunds after partial use.
- Subscription auto-renewal issues: Unintended renewals leading to refund requests.
- Refund policy time limits: Missing the window for refund eligibility but wanting money back.
Noom Refund Script
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Hello Noom Support,
I hope this message finds you well. I am reaching out regarding a billing issue I encountered with my subscription. Unfortunately, I was inadvertently charged for the most recent billing period, and I did not intend to continue my subscription. Due to this, I would like to request a refund for the charge as I am within the 14-day grace period.
Thank you for your assistance with this matter. I appreciate your help in resolving this issue promptly.
Noom Refund Policy
Noom's refund policy allows for a refund on the initial subscription or add-on charges if you contact their support within 14 days of the charge date. However, renewal charges are not eligible for a refund, and cancellation requests after a renewal will take effect at the end of the current billing cycle.
The Easiest Way to Get a Noom Refund
If you’re frustrated trying to get a refund from Noom—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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