Overview
Nuuly is a subscription clothing rental service where you can pick any 6 items each month from lots of cool brands, designers, premium denim, and vintage pieces. For $98 a month, you get to wear them for a month, then return what you don't want and pick new items. The subscription includes free shipping, laundry and dry cleaning, and no extra fees like late or damage charges. You can even buy the items you really like or pause or cancel your subscription anytime. It’s like having a constantly fresh wardrobe without the hassle!
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The information is directly from Nuuly's official website, which clearly explains their subscription clothing rental service and its features in a consumer-friendly way.
How to Get a Nuuly Refund: Step by Step
If you purchased through Nuuly.com (direct subscription):
- Log in to your Nuuly account at nuuly.com.
- To be eligible for a refund, identify the billing date and check if any items have been returned and scanned by UPS prior to that billing date.
- If you need a refund for a charge after cancellation or pause, confirm that you returned your rented items on time and obtained a UPS receipt for the return shipment. This receipt is crucial for expediting your refund process.
- Go to the "Subscription" section in My Account and select "Cancel Subscription" if not already done. The cancellation will only be effective once UPS scans your return.
- After ensuring the above, contact Nuuly customer support directly to request a refund. Provide them with your UPS return receipt as proof that items were returned on time.
- When requesting the refund, emphasize that you were billed despite timely return and cancellation, and that you have proof via UPS receipt to support your claim.
- Wait for the refund processing, which may take 7-10 business days to reflect in your payment method.
How to Contact Nuuly
If you need assistance, here’s how you can get in touch with Nuuly support team:
Tips and Tricks for Getting a Nuuly Refund
- Message customer service promptly and express that you're unhappy with the inventory or service to initiate the refund conversation.
- Cancel your subscription within 2 hours of the charge to trigger an automatic courtesy refund.
- Return all items to UPS within 48 hours and keep proof of shipping to avoid disputes about missing returns.
- Double-check every item before shipping back to ensure nothing is missing from the return package.
- Keep your UPS receipt and tracking number to provide evidence in case Nuuly claims they did not receive your return.
- If Nuuly disputes missing items, stay calm and persistent, provide evidence that you returned everything and escalate via email if necessary.
- Timing your return to be received by Nuuly before the next billing date helps avoid extra charges and improves refund chances.
- Use clear, polite language to state your case when requesting a refund—be firm but respectful.
- Escalate by emailing if first-level customer service is dismissive and mention specific timelines and proof of return.
- Act quickly after receiving damaged or poor quality items, stating your intention to return and request a full refund.
Why Do People Request Refunds from Nuuly
- Missing items being charged as not returned due to easy-to-tamper packaging and shipment disputes.
- Incorrect sizing where received clothing vastly differs from ordered size, with refusal of refunds or exchanges.
- Subscription manipulation through the "Thrift Shop" requiring active subscription to access previously purchased discounted items.
- No returns or exchanges allowed on Nuuly Resale final sale items causing customer disappointment.
- Poor customer service, including refusal to escalate issues or resolve complaints.
- Billing issues with multiple charges and condescending customer service responses to inquiries.
- Orders not received but recorded as returned, making it difficult to get refunds and resulting in payment for nothing.
- Thrift store purchases locked behind active subscriptions requiring extra payments to unlock bought items.
- Delays and refusal of returns or exchanges leading customers to shop elsewhere.
- Poor condition of received clothes including wrinkled items, lack of dry cleaning, items not matching pictures, stains, and unpleasant odors.
Nuuly Refund Script
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Hello Nuuly Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue related to my account. I noticed an accidental charge on my recent statement that I did not authorize. I was hoping to get this resolved as soon as possible.
I kindly request a refund for this charge. I appreciate your assistance in rectifying this matter and look forward to your prompt response.
Thank you for your attention to this issue.
Best regards,
Nuuly Refund Policy
Nuuly's refund policy states that all payments are nonrefundable, and there are no refunds or credits for partially used periods. Items purchased via their Thrift Shop or in-box are also non-refundable, meaning that if you return a purchased item, you will not be issued a refund.
The Easiest Way to Get a Nuuly Refund
If you’re frustrated trying to get a refund from Nuuly—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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