Overview
The Pokémon Company International runs the Pokémon brand outside of Asia. They take care of many fun things for fans, like the Pokémon Trading Card Game, the Pokémon TV shows, and movies, plus they manage the official Pokémon website. Basically, they make sure fans have cool products to enjoy and places like pokemon.com to learn, play games, and stay updated on everything Pokémon.
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The information comes directly from the official Pokémon website and describes the company's main services in simple terms suitable for a general consumer audience.
How to Get a Pokémon Refund: Step by Step
If you purchased through Apple:
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Tap or click "I'd like to," then choose "Request a refund."
- Select the reason for your refund request and choose Next.
- Select the Pokémon subscription purchase you want refunded and click Submit.
- Wait 24 to 48 hours for an update on your refund request status.
- If your subscription is still active and you do not want to continue being charged, cancel it after submitting the refund request.
- If you do not find the charge, verify if it was made using a different Apple ID by searching your email for receipts.
- When requesting a refund, mention if the subscription renewed without notice or emphasize if the account was unused to improve your chances.
If you purchased through Google Play:
- Open a web browser and go to play.google.com.
- Click your profile picture at the top right corner.
- Select Payments & subscriptions, then choose Budget & order history.
- Locate the order for the Pokémon subscription purchase you want refunded and click Report a problem.
- Select the option that best describes your situation and complete the refund form.
- Submit the refund request and wait up to 4 days for a refund decision.
- If the purchase was made using a different Google account, check other accounts for the purchase receipt.
- For in-app purchases older than 48 hours, contact the app developer for assistance.
- When requesting a refund, indicate if the purchase was accidental or unauthorized to increase your chances of success.
If you purchased through Roku:
- Roku does not offer refunds for content or subscriptions purchased and managed directly through their platform as such purchases are pre-paid and final.
- If you believe the charge was unauthorized, contact your bank or credit card company to dispute the transaction through your online banking portal, by phone, or in person.
How to Contact Pokémon
If you need assistance, here’s how you can get in touch with Pokémon support team:
Tips and Tricks for Getting a Pokémon Refund
- Be persistent and use multiple contact channels: Reach out through email first but follow up with live chat for better response.
- Provide clear photographic evidence of damaged or missing items to support your claim.
- Include specific order details: Reference order numbers, SKUs, and item descriptions clearly in all communications.
- Use firm language with escalation threats: Politely but firmly state that you will file a chargeback if no refund is provided.
- Mention chargeback strategically: Indicating intent to do a chargeback can prompt faster responses and refunds.
- Be aware of timing: Follow up consistently after about one to two weeks of no response or refund processing.
- Expect delays: Refunds can take over a week to process once initiated, so plan accordingly.
- Understand chargeback consequences: Charging back may lead to account restrictions or bans from Pokemon Center.
- If stuck at "wait" responses, escalate clearly: When customer service offers no resolution beyond waiting, escalate or consider chargeback.
- Use polite but clear tone: Maintain politeness but be clear about your dissatisfaction and desired resolution.
Why Do People Request Refunds from Pokémon
- Accidental purchases due to unlocking phone in pocket or lack of confirmation before purchase.
- Unintended duplicate items purchased, such as already owning the items bought.
- Frustration with customer support refusal to refund or exchange in-game items, including unused ones.
- Returned physical orders where the Pokémon Center refuses to refund after receiving the return.
- Technical or interface issues leading to unintended transactions (e.g., no confirmation button).
Pokémon Refund Script
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Hello Pokémon Support,
I hope this message finds you well. I am writing to bring to your attention a billing issue I recently encountered. I noticed an accidental charge on my account that I did not authorize. As I am quite dissatisfied with this unexpected charge, I would appreciate your assistance in processing a refund at your earliest convenience.
Thank you for your understanding and support. I look forward to your prompt response.
Best regards,
Pokémon Refund Policy
Pokémon's refund policy states that all orders from the Professor Store are final, and they do not support returns or exchanges unless required by law. In the case of damaged products, customers are advised to contact Customer Support with the necessary evidence, including the Order ID and images of the damage.
The Easiest Way to Get a Pokémon Refund
If you’re frustrated trying to get a refund from Pokémon—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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