Overview
Proton offers a range of privacy-focused online services for everyday consumers. They provide encrypted email (Proton Mail) to keep your inbox safe from spam, tracking, and ads. There is a secure calendar app (Proton Calendar) where you can keep your schedules private. Proton Drive offers encrypted cloud storage to safeguard and share your files and photos securely. Proton VPN helps you browse the internet privately and access content from anywhere. Proton Pass manages your passwords to protect your online identity, and Proton Wallet allows you to store and transact Bitcoin privately. Overall, Proton helps you keep your online life private, secure, and under your control, all with services that are easy to use.
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The information is directly taken from the official Proton website proton.me, which clearly lists their main services tailored for consumers in a simple and straightforward manner. The description avoids technical jargon and presents the services as Proton does for their audience.
How to Get a Proton Refund: Step by Step
If you purchased through Proton.me direct (credit/debit card, PayPal, Bitcoin):
- Confirm you are within 30 days of the initial purchase date to qualify for a refund.
- Prepare your Proton username and payment details before contacting support for faster processing.
- Go to the Proton VPN support contact form at protonvpn.com/support/contact or email support directly at support@protonvpn.zendesk.com.
- In the subject line of the form or email, select or write "Refund request".
- In the detailed description, state that your subscription renewed without notice or emphasize if your account was unused during the renewed subscription period.
- Submit the form or send the email and wait for a response from the support team, who will process a full refund if you meet the criteria.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top, then select Subscriptions.
- Find your Proton subscription and tap it.
- Tap Report a Problem or go to reportaproblem.apple.com in a web browser.
- Sign in with your Apple ID.
- Select the Proton subscription and choose "Request a refund".
- Choose a reason such as "Subscription renewed without warning" or "I did not use this subscription."
- Submit your refund request and await Apple’s response.
If you purchased through Google Play Store:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right.
- Select Payments & subscriptions, then Subscriptions.
- Select the Proton subscription you want a refund for.
- Tap Refund if available or Report a problem.
- Choose a reason such as "Subscription renewed without notice" or "I did not use this subscription."
- Follow the prompts to complete your refund request.
How to Contact Proton
If you need assistance, here’s how you can get in touch with Proton support team:
Tips and Tricks for Getting a Proton Refund
- Request the refund within the 30-day window to ensure eligibility, emphasizing your awareness of their official refund period.
- Use polite but firm language in your communication, stating clearly that you expect a refund for the unused portion of your subscription.
- Mention prorated refunds specifically, as users report Proton honors refunds only for the unused days, not full refunds.
- Initiate cancellation through your Proton account page by clicking the “upgrade” or refund option under your plan first to generate a credit, then follow up by requesting the credit refund from support.
- Avoid chargebacks or aggressive threats of disputes as Proton’s small support team may react negatively; patience tends to yield better results.
- Be prepared for slow response times and multiple follow-ups spaced about 24 hours apart; persistence without hostility often helps expedite the process.
- If the first support contact doesn’t resolve the issue, escalate by replying politely to the previous email thread or request escalation to a supervisor or higher support tier.
- Keep a detailed record of all communications to refer back to timelines and promises made, which aids when politely pushing for resolution.
- Timing your refund request shortly after purchase or subscription renewal increases chances, as users noted refunds are often more difficult after substantial time passes.
- Leverage clear, concise, and factual statements rather than emotional complaints to maintain professionalism and increase the chance of a favorable outcome.
Why Do People Request Refunds from Proton
- Accidental or unwanted subscription renewals leading to refund requests due to automatic renewal without user intention.
- Service not meeting expectations, such as Proton VPN not bypassing geo-blocks or ProtonMail features not working as expected.
- Requesting refunds within the 30-day money-back guarantee period for unused portions of the service or subscription.
- Cancellation of service after initial use with a desire to reclaim unused subscription time or credits.
- Issues with payment methods, such as non-refundable payment types like cash or bank transfers, or complications with Bitcoin payments.
- Slow or unresponsive customer support causing dissatisfaction and refund demands.
- Inability to use credits or funds purchased due to account or service issues, leading to refund requests.
- Account termination for policy violations results in forfeiture of payments without refund eligibility.
- Dispute or chargeback actions through payment processors where users waive Proton refunds and the dispute is managed externally.
- Requests for full refunds despite prorated refund policy where the company refunds only unused service time, not the full amount post-use.
Proton Refund Script
Script
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Dear Proton Support Team,
I hope this message finds you well. I am writing to address a billing issue that I encountered recently, as I noticed an accidental charge on my account that I did not authorize. I believe this may have been a mistake, and I would like to request a refund for this charge.
I value the services that Proton provides and appreciate your attention to this matter. Please let me know if you require any additional information to process my request.
Thank you for your assistance.
Best regards,
Proton Refund Policy
Proton has a refund policy that allows customers to return products within 30 days of receipt for a full refund, excluding transportation costs. Products must be in their original packaging and not show signs of use. Refunds for gift cards are available within 14 days of purchase and can be processed if they haven't been used, with other specific conditions applying.
The Easiest Way to Get a Proton Refund
If you’re frustrated trying to get a refund from Proton—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargbeack
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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