Overview
Rocket Lawyer is a company that helps people with legal stuff in a simple way. They offer a bunch of services like creating and signing legal documents online, getting advice from attorneys, and helping with starting a business like setting up an LLC or corporation. They also assist with trademark registration to protect your brand, business filings like DBA and annual reports, and have services for tax preparation and consultations. If you want, you can join their membership for discounts and access to a network of attorneys. Plus, they have a mobile app for easy access to everything. It's like having legal help anytime you need it without the usual complicated language or hassle.
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The information was directly gathered from the official Rocket Lawyer website, which clearly lists their main services in straightforward language suitable for consumers.
How to Get a Rocket Lawyer Refund: Step by Step
If you purchased through RocketLawyer.com website:
- Gather your purchase details, including your membership/subscription confirmation, billing statements, and account information.
- Contact Rocket Lawyer Customer Service directly by either:
- Emailing support@rocketlawyer.com with a clear subject and your purchase details.
- Calling their customer service at (877) 881-0947 during business hours (Monday through Friday, 6 am to 6 pm PT).
- When contacting customer service, mention specific details such as:
- The subscription or membership renewed without proper notice.
- You experienced billing errors or delivery problems with services.
- Your account was unused during the billing period.
- If applicable, cancel your membership or subscription online before requesting a refund to prevent further charges.
- Request a refund formally by:
- Asking for a refund due to billing mistakes or service delivery issues.
- Providing all necessary evidence and purchase details to support your refund claim.
- Allow 7-10 business days for the refund to process once approved.
- If the refund request is denied or delayed, politely ask to escalate the issue to a manager or supervisor.
How to Contact Rocket Lawyer
If you need assistance, here’s how you can get in touch with Rocket Lawyer support team:
Tips and Tricks for Getting a Rocket Lawyer Refund
- Document unauthorized charges clearly, especially those occurring after cancellation or trial expiration.
- Request refunds politely but firmly, emphasizing lack of clear communication about trial conversions or billing terms.
- Use precise language such as “I did not authorize this charge,” or “I canceled before the trial ended,” to assert your case.
- Contact customer service promptly after noticing a charge, preferably within the free trial or soon after billing.
- Escalate by mentioning complaints to consumer protection agencies like the Better Business Bureau (BBB), Consumer Financial Protection Bureau (CFPB), or Federal Trade Commission (FTC) if initial requests are ignored.
- Be persistent but professional, following up regularly until you receive confirmation of refund processing.
- Leverage the timing of free trial expirations, cancel before the trial ends to avoid charges, and if still charged, highlight this timing in your communication.
- Respond promptly to any refund confirmation emails to avoid delays in processing the refund.
- Use dispute resolution paths such as payment processor chargebacks as a last resort, but beware that this may strain relations with the company.
- Demand insurer or guarantee information if Rocket Lawyer promises coverage or service guarantees; threatening to report to their insurer can sometimes hasten refunds.
- Avoid legal action as users advise it is costly and less effective for simple refund issues.
- Keep a record of all communications including emails, chat logs, and notes from phone calls for escalation purposes.
Why Do People Request Refunds from Rocket Lawyer
- Deceptive, misleading, and unethical practices, including misrepresentation of services to generate contracts.
- Feeling tricked into long-term billing contracts after initially being offered a "free" service.
- Charges continuing after cancellation or trial period ending, with memberships switching to installment billing without clear consent.
- Requesting refunds due to misinformation and unauthorized charges.
- Bait and switch tactics, where free services require credit card info and lead to unexpected yearly billing.
- Charges after a free trial without clear prior warning.
- Poor communication and difficulty in obtaining refunds despite being unaware of charges.
- Membership automatically converting to annual plan if not downgraded during trial.
- Refund requests from charges perceived as unauthorized or without clear notification.
Rocket Lawyer Refund Script
Script
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Hello Customer Service,
I recently noticed an unexpected charge on my account for a Rocket Lawyer service that I did not authorize. This billing issue has caused some confusion and frustration. I would greatly appreciate it if you could process a refund for this charge at your earliest convenience. Thank you for your attention to this matter.
Sincerely,
[Your Name]
Rocket Lawyer Refund Policy
Rocket Lawyer's refund policy allows users to cancel their membership within 14 calendar days of signing up for a Trial Offer or paying for a membership to be eligible for a refund. If the cancellation occurs after the trial period but before the end of the 14-day window, users may still request a refund, although fees for days of service used will be deducted from that refund. No refunds are available once this period has ended or for fees related to certain services.
The Easiest Way to Get a Rocket Lawyer Refund
If you’re frustrated trying to get a refund from Rocket Lawyer—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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