Overview
Roller is a cloud-based platform that helps places like amusement parks, entertainment venues, and other attractions manage their tickets, memberships, and sales all in one place. They offer an easy way to buy tickets online, sell food, merchandise, and memberships through their system, and handle things like entry control and waivers digitally. It basically makes visiting fun places simpler and smoother for both the business and customers, helping the business get more sales while making the experience better for guests.
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The official Roller website clearly lists these main features aimed at attractions and their guests, emphasizing online ticketing, point-of-sale, memberships, waivers, and overall easier and more efficient management of venues to improve guest experience.
How to Get a roller Refund: Step by Step
If you purchased through ROLLER Payments (main billing method):
- Email billing@rollerdigital.com explaining your refund request for your membership or subscription. Include your full name, membership/subscription details, and reason for the refund.
- If you have a booking or transaction ID, clearly mention this in your email to speed up processing.
- Note that you must provide a 90-day notice if you want to cancel or downgrade a subscription; however, cancellation is not mandatory to request a refund.
- Wait for confirmation from the billing team with details about the last invoice date and refund status.
- Once approved, the refund will be processed to the original payment method. Allow 2-5 business days for the amount to appear in your account.
If you purchased through a venue or organizer using roller.app for ticketing:
- Contact the venue or organizer directly to request a refund.
- Provide your booking ID number, name, and exact number of ticket items you want refunded (full or partial refund).
- Explain your reason for requesting the refund clearly and politely.
- If the refund is approved, the venue will handle the refund process and notify ROLLER.
- Note that booking fees are non-refundable.
- Refund payment usually takes 2-5 business days to appear in your account.
How to Contact roller
If you need assistance, here’s how you can get in touch with roller support team:
Tips and Tricks for Getting a roller Refund
- Act quickly and request a refund as soon as possible to stay within any time limits.
- Be polite and clear in your communication, explaining your reason for the refund calmly and respectfully.
- Keep detailed records of your communication with the company, including emails and chat logs.
- Follow up persistently if there is no response within the given timeframe mentioned in their communication.
- Use escalation paths mentioned by users such as contacting support multiple times or requesting to speak to a manager.
- Mention the possibility of a chargeback on your payment method if the refund is not processed.
- Leverage timing by waiting for a perceived busy period to increase chances of a favorable response or contacting support early in the day.
- Use language from successful cases found in forums, which includes polite firmness and referencing company policies or terms inconsistently followed.
- Be patient but persistent, escalating only after reasonable wait times.
- If all else fails, consider a chargeback through your credit card as a last resort.
Why Do People Request Refunds from roller
- Changing plans and circumstances
- A sick child
- Changing their minds about how they want to spend their free time and money
- The description of the venue or attraction not matching the in-venue experience
roller Refund Script
Script
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Hello,
I hope this message finds you well. I am writing to request a refund for a recent charge on my account that I believe was made in error. The charge has caused some dissatisfaction, and I would appreciate your assistance in rectifying this issue.
The details of the transaction are as follows:
- Booking ID: [Your Booking ID]
- Name: [Your Name]
I kindly ask you to review my case and process a refund at your earliest convenience. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
[Your Name]
roller Refund Policy
ROLLER's refund policy allows customers to request refunds by contacting the venue directly. Approved refunds are processed by ROLLER and typically take 2-5 business days to appear in the customer's account, except for booking fees, which are non-refundable. Refunds can be issued only up to the amount of the original purchase, and specific venue settings must be enabled for past bookings to be refunded.
The Easiest Way to Get a roller Refund
If you’re frustrated trying to get a refund from roller—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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