Overview
Sharetribe is a platform that helps people quickly create their own online marketplaces without needing to know how to code. Whether you want to rent out stuff like properties or vehicles, offer local services, sell new or used products, or even set up a place for job or dating matches, Sharetribe makes it easy to get started. It provides tools to build and manage your marketplace, and you can even customize how it looks and works. If you're a consumer, this means you can find marketplaces built with Sharetribe to rent things, book services, buy products, or discover opportunities. There's a free trial to try it out, and it runs on its own cloud hosting so everything is hassle-free.
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The information comes directly from Sharetribe's official website that clearly explains the purpose of their software, the types of marketplaces you can build, the ease of use without coding, and what consumers can do on marketplaces built with Sharetribe.
How to Get a Sharetribe Refund: Step by Step
If you purchased through Stripe (via Sharetribe platform):
- Only marketplace operators can initiate refunds. If you are a user, contact the marketplace operator directly.
- Refunds must be done via the Sharetribe Console, not manually on Stripe dashboard.
- For calendar booking transactions, the operator cancels the transaction in Console under "Manage Transactions" by clicking "Cancel" before the transaction is completed.
- For purchase transactions, operators cancel via Console under "Manage Transactions" by clicking "Cancel from disputed" within 14 days after the provider marks an item as shipped.
- Partial refunds are not supported directly via Sharetribe; partial refunds via Stripe dashboard may cause discrepancies.
- The Stripe payment processing fee is not refunded.
If you purchased through Apple App Store:
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Click "I'd like to" and select "Request a refund."
- Choose a reason for the refund request and click "Next."
- Select the Sharetribe subscription or purchase from the list.
- Submit the request and wait 24 to 48 hours for a response.
- Check the status of your refund request on the same site.
- If approved, the refund may take additional time to process back to your payment method.
- If the subscription renewed without notice or was unused, emphasize these points to increase success chances.
If you purchased through Google Play:
- On your computer or mobile, visit play.google.com and sign in to your Google account.
- Click your Profile picture in the top right, then select "Payments & subscriptions" > "Budget & order history."
- Find the Sharetribe subscription purchase and click "Report a problem."
- Select the issue that best describes your case and complete the refund form stating you'd like a refund.
- Submit the form and wait 1–4 days for a decision.
- If you want to increase chances, report unauthorized charges or purchases made without your consent or use the angle that the subscription was unused.
- If you don’t see your order, check if you purchased with a different Google account.
How to Contact Sharetribe
If you need assistance, here’s how you can get in touch with Sharetribe support team:
Tips and Tricks for Getting a Sharetribe Refund
- Be persistent and polite: Start with clear, respectful messages explaining your issues without hostility.
- Explain your situation in detail: Clearly describe the problem and why you believe a refund is justified.
- Request escalation: If initial support responses are unhelpful, ask to escalate the issue to higher-level support or a manager.
- Use timing to your advantage: Reach out during business hours and follow up regularly but not excessively.
- Mention payment methods: Reference payment processors like Stripe in your communication, as disputes through those channels sometimes prompt faster refunds.
- Highlight reasonable expectations: Assume goodwill but point out if services or promises were unmet or the platform didn’t function as advertised.
- Keep records: Save all communications and transaction details as evidence to support your claim if escalation is needed.
- Prepare to migrate: Some users noted they had to move to alternative solutions after disputes, so showing willingness to switch can sometimes motivate refunds.
- Avoid aggressive language or threats: Staying professional helps maintain productive dialogue with customer service.
Why Do People Request Refunds from Sharetribe
- Transaction cancellation: When a booking request or purchase is declined or canceled either before acceptance, delivery, or after a dispute.
- Seller unable to deliver: The seller cannot fulfill the order, leading to a buyer refund.
- Mistakes or misunderstandings: Users believe there was an error or misunderstanding that justifies a refund request.
- Trial or testing phase dissatisfaction: Users who test the platform during the Build plan and find it does not meet their needs before fully going live.
- Disputes between parties: After disputes, if transactions are canceled, a refund may be triggered.
- Subscription cancellations: Refunds or adjustments related to subscription cancellations, although the marketplace remains active until the billing period ends.
Sharetribe Refund Script
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Hello Sharetribe Support,
I hope this message finds you well. I am writing to address a billing issue that has occurred with my account. I noticed an accidental charge that I did not authorize, and I would appreciate your assistance in resolving this matter.
Given the circumstances, I would like to kindly request a refund for the unexpected charge. I have always appreciated your service, and I am hopeful that this issue can be rectified swiftly.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Sharetribe Refund Policy
Sharetribe does not generally issue refunds for its services. However, if users believe they have a valid reason, they are encouraged to contact the support team for review. Upon cancellation of a subscription, the marketplace remains active until the end of the current billing period.
The Easiest Way to Get a Sharetribe Refund
If you’re frustrated trying to get a refund from Sharetribe—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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