Overview
SnackCrate is a subscription service that delivers a box of 10 to 20 authentic snacks from a different country each month right to your doorstep. Each box includes a mix of sweet, savory, and unique snacks sourced from local producers in the featured country. They have different subscription plans based on how many snacks you want, and you can also buy SnackCrate as a gift or purchase extra snacks from their SnackShop. You can cancel anytime, and they might help with snack preferences or restrictions if you reach out to customer support. It's a fun way to try new tastes from around the world without leaving home.
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The information directly comes from SnackCrate's official webpage detailing their main services in clear, simple terms, perfectly matching the target audience's needs.
How to Get a SnackCrate Refund: Step by Step
If you purchased through SnackCrate website directly:
- Email the SnackCrate Happiness Team at happy@snackcrate.com with your refund request.
- If you have a delivered SnackCrate you want to return for a refund:
- Write "Return to Sender" on the package's address label.
- Take it back to the post office for return shipment.
- When SnackCrate receives the package, they will notify you by email.
- Reply to that email specifically requesting the refund.
- Wait for the refund confirmation from SnackCrate.
If you purchased through Apple (iTunes & App Store):
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID used for SnackCrate subscription purchases.
- Select "I'd like to" and then choose "Request a refund".
- Select the SnackCrate subscription charge you want refunded.
- Choose the reason for the refund, for example, "Subscription renewed without notice" or "Account was unused" to increase success chances.
- Submit your refund request and wait for a response within 24 to 48 hours.
- Note: Refunds may take additional time to process back to your original payment method.
If you purchased through Google Play:
- Open the Google Play Store app or use the web browser to visit Google Play refund page.
- Sign in with the Google account used to subscribe to SnackCrate.
- Use the self-help refund flow to find the SnackCrate subscription purchase.
- Select the appropriate purchase and request a refund.
- Follow the prompts to submit your request.
- In your request, emphasize if the subscription renewed without your knowledge or if you did not use the account to improve chances of approval.
How to Contact SnackCrate
If you need assistance, here’s how you can get in touch with SnackCrate support team:
Tips and Tricks for Getting a SnackCrate Refund
- Contact SnackCrate quickly while order is "processing shipping labels" to increase chances of cancellation and refund.
- Use polite but firm language expressing dissatisfaction, explicitly request cancellation and refund.
- Escalate politely by requesting a supervisor or mentioning intentions to file complaints if initial requests are ignored.
- Argue the box never shipped and only a shipping label was created if applicable.
- Contact customer service on weekdays for better response chances.
- Return the box marked "Return to Sender" if it arrives, to trigger refund process.
- Keep thorough records of all communications (screenshots, emails) as proof.
- Mention pandemic-related delays or shipping issues as context for requesting a refund when applicable.
- Avoid early legal threats but keep the option for escalations if polite requests fail.
- If initial contact fails, consider chargeback through your card provider as a last resort since some users succeeded this way.
- Email the official support happy@snackcrate.com and utilize the phone line (833) 668-7629 if needed.
- Use clear refund request wording such as unexpected charges, subscriptions renewed without notice, or unused accounts.
Why Do People Request Refunds from SnackCrate
- False advertising guarantees for shipments by Christmas that were not met.
- Orders that never shipped or were incorrectly billed.
- Received boxes with damaged items or missing items.
- Confusion and disputes over discounts and promotions applied to orders.
- Difficulty canceling subscriptions and being charged for discounts upon cancellation.
- Delays and problems processing refunds due to billing service issues.
- Customer service claiming orders were shipped but refusing to refund or cancel after shipping.
- Delivery delays, incorrect orders, and poor customer service communication.
SnackCrate Refund Script
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Hello SnackCrate Team,
I hope this message finds you well. I am writing to bring to your attention an issue with my recent billing statement. It appears that I was charged for a subscription that I did not intend to renew, leading to an unexpected charge on my account.
I would greatly appreciate your assistance in processing a refund for this charge, as I am currently not using the service. Thank you for your understanding and support. I look forward to your prompt response.
Best regards,
SnackCrate Refund Policy
SnackCrate's refund policy states that once an order has been processed and sent to the fulfillment center, it cannot be canceled. However, customers can return delivered SnackCrates for a refund by marking the package "Return to Sender" and sending it back to the post office; they will then need to respond to the notification email requesting a refund.
The Easiest Way to Get a SnackCrate Refund
If you’re frustrated trying to get a refund from SnackCrate—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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