Overview
Stamps.com is a service that lets you buy and print your own USPS postage and shipping labels right from your computer or phone. You can easily print postage stamps for letters and packages, save money with discounted rates, and even print postage directly on envelopes for things like invoices or checks. It works 24/7, so you can handle all your mailing and shipping needs anytime, and they also offer extras like free shipping supplies and a digital scale. Basically, it's a super handy tool that saves you time and hassle when sending mail or packages.
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The description is based directly on the main webpage of Stamps.com, which clearly outlines their services in simple terms suited for consumer understanding, focusing on the convenience and cost-saving benefits of buying and printing postage online.
How to Get a Stamps.com Refund: Step by Step
If you purchased through Stamps.com website:
- Log in to your Stamps.com account and go to the History tab.
- Locate the order related to the membership or subscription charge by date or using search filters.
- Click the Refund button next to the order.
- Read the information in the Certify Refund Request window, then click Submit.
- Click Done to finalize the refund request.
- The refund process is submitted to the relevant carriers for approval.
- For certain misprinted items such as NetStamps, you may be required to print, sign the Refund Request Form, and mail it to:
- Attn: Misprint Refunds
- PO Box 6026
- Inglewood, CA 90312-6026
- Refund approval takes up to 3 weeks electronically or 2 weeks via mail; funds are released back within 7 to 14 days after approval.
- To check refund status, call 1-855-860-7867 and provide transaction details, or submit a request form at the Stamps.com Help Center.
Email
The email is not available.
Tips and Tricks for Getting a Stamps.com Refund
- Call customer service repeatedly: Initial calls may only get partial refunds or current month reversal.
- Ask firmly to speak to a supervisor: Supervisors have more authority and may offer partial refunds.
- Threaten legal action, specifically Small Claims court: Companies often respond positively to avoid legal costs.
- Wait for escalation: Sometimes a higher-level supervisor will proactively call back and offer full refunds after legal threat.
- Send a certified mail notice to the legal department if needed: Include detailed claim description and relief sought.
- Keep documentation: Track all calls, dates, amounts, and correspondence.
- Calculate and clearly state incorrect charges yourself: Users find and total unused or mischarged labels to request precise refund amounts.
- Be honest and polite but firm with customer service reps: Straightforwardness can help in negotiations.
- Filter your account for unused labels: To identify refund-worthy charges, look for used, voided, or misprinted postage.
- Time your refund requests: Make requests promptly when errors or unknown subscriptions are discovered to avoid long disputes.
Why Do People Request Refunds from Stamps.com
- Incorrectly printed postage labels that cannot be reprinted.
- Changes needed in label details such as service class or recipient address.
- Non-offer related postage balance refunds when closing an account.
- Faulty or misprinted products reported within a certain time frame.
- Unused USPS labels eligible for refunds through Refund Assist feature.
- NetStamps that don’t print correctly and cannot be reprinted.
- Unpaid service fees or other charges sometimes lead to refund requests.
Stamps.com Refund Script
Script
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Hello Stamps.com Customer Service,
I hope this message finds you well. I'm writing to address an issue with my recent billing statement, where I noticed an unexpected charge on my account that I believe to be an error. It seems to relate to a previous subscription I no longer use. I would appreciate your assistance in reviewing this matter.
Given my dissatisfaction, I kindly request a refund for this charge at your earliest convenience. Thank you for your attention to this issue, and I look forward to your prompt response.
Best regards,
Stamps.com Refund Policy
Stamps.com's refund policy allows for requests on unused or misprinted postage within 30 days of generating the label, provided the necessary requirements are met. Refunds are dependent on carrier partner approval, and the account must be active and in good standing to be eligible.
The Easiest Way to Get a Stamps.com Refund
If you’re frustrated trying to get a refund from Stamps.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.