Overview
Teachable is a platform that helps people create and sell their own online learning products like courses, coaching sessions, digital downloads (such as ebooks and templates), memberships, and private communities. It's designed to be easy to use, even if you're not tech-savvy, with no-code tools to build and customize your content. Teachable also offers tools to help reach more students and make money from your educational content. It supports creators from starting out to growing their business, with helpful features like AI tools and strong customer support.
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Information was taken directly from the teachable.com homepage and product description, which clearly states the main services and benefits they provide to their users in simple terms suitable for consumers.
How to Get a Teachable Refund: Step by Step
If you purchased through Teachable Payments (credit/debit card or PayPal):
- Login to your Teachable account where you made the purchase.
- Navigate to Users > Students or Sales > Transactions to locate your transaction.
- Click your student profile, then go to Purchases and select the transaction you want refunded.
- Scroll down to the Refund section and click Refund Transaction.
- Enter the refund amount and an optional reason for the refund.
- Click Refund Transaction to complete the refund process. You will receive an automatic refund receipt.
- If more than 30 days have passed since the purchase, and refund is unavailable in admin, contact Teachable Support through their support form to request a refund.
If you purchased through Apple (App Store or Apple ID subscription):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions and find the Teachable subscription.
- Tap to view subscription details and then tap Report a Problem or go to reportaproblem.apple.com on a browser.
- Choose the Teachable subscription purchase and select Request a Refund.
- In your refund request, emphasize that the subscription renewed without notice or that you did not use the account during the renewal period.
- Submit the request and wait for Apple's response via email.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner, then select Payments & subscriptions.
- Choose Subscriptions and select the Teachable subscription.
- Tap Refund or Report a problem.
- Select the reason for the refund request.
- Submit the request and monitor your email for Google’s response.
How to Contact Teachable
If you need assistance, here’s how you can get in touch with Teachable support team:
Tips and Tricks for Getting a Teachable Refund
- Act quickly within the 14-30 day refund window as users report timing is crucial to getting a refund approved.
- Send multiple polite emails persistently emphasizing dissatisfaction and requesting a refund clearly but respectfully.
- Use the term "chargeback" or mention filing a dispute with your credit card company to escalate the urgency if no response is received.
- Keep records of all communication as proof to leverage when escalating the refund request.
- Be firm but calm in language, avoiding insults or aggression, but firmly stating the desire for a refund due to dissatisfaction or issues.
- Follow up around 48 hours after the initial contact if no reply; persistence is key according to user reports.
- If emails fail, file a chargeback with your bank or credit card company as a last resort, which many users found effective.
- Avoid sharing negative reviews or complaints publicly before attempting all refund requests privately as this might reduce chances of a refund.
- Use multiple contact methods if possible (email, support forms, social media) to increase chances of a response.
Why Do People Request Refunds from Teachable
- Buyer’s remorse including feelings of anxiety, deception, pressure, or financial problems after purchasing an expensive or unnecessary course
- Perception that the course was too expensive for the value promised
- Lack of time or energy to take the course
- Technical issues that prevent access or proper use of course materials
- Change of mind about taking or needing the course
- Course content not meeting expectations such as modules not building upon each other to achieve expected results
- Confusion or misunderstanding of course components or unclear instructions
- Lack of feedback or support causing uncertainty about progress and effectiveness
- Realization that the student is not a good fit for the course or is not ready to commit to the necessary work
- Refunds within refund policy period (commonly 14 to 30 days) due to dissatisfaction or second thoughts
Teachable Refund Script
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Hello Teachable Support,
I hope this message finds you well. I am writing to address a billing issue I recently encountered. It appears that I was charged for a subscription that I did not intend to renew, and I would like to request a refund for this accidental charge.
I appreciate your attention to this matter and look forward to your prompt response regarding the refund process.
Thank you for your understanding.
Best regards,
Teachable Refund Policy
Teachable's default refund policy allows students to request a refund within 14 days of purchase for courses. School owners can establish their own refund policies for various services, and they have the discretion to issue refunds within 30 days. Custom policies extending beyond 14 days can also be created upon request.
The Easiest Way to Get a Teachable Refund
If you’re frustrated trying to get a refund from Teachable—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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