Overview
The Epoch Times is a news and media company that offers several services to keep you informed and enriched in everyday life. They publish daily and weekly newspapers with news stories, opinions, and special sections like Life and Tradition, Mind and Body, and Home, which include helpful tips for well-being, family life, and practical home advice. They also provide a streaming service called EpochTV with live shows, documentaries, and news commentary. For health-conscious consumers, they offer Epoch Health, which shares trustworthy, evidence-based health information to help you take control of your health. Additionally, they publish American Essence Magazine, focusing on traditional American values, inspirational stories, small farms, artists, and history. The company prides itself on independent and truthful journalism without political bias and supports itself primarily through subscriptions rather than ads.
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The detailed service descriptions are taken directly from The Epoch Times official webpage outlining their main products and mission, presented in a clear and consumer-friendly manner.
How to Get a The Epoch Times Refund: Step by Step
If you purchased through The Epoch Times direct card payment:
- Go to TheEpochTimes.com and log in to your profile.
- Click on Manage My Subscription .
- Update your payment information or inquire about your subscription details.
- To request a refund, submit a support ticket: go to the Help Center at help.theepochtimes.com and select Submit a request.
- Choose the category Payment, Billing, or Donation Issue.
- Fill out the form, specifying your refund request in the description field.
- Attach any relevant documents (e.g., receipt).
- Send the request and wait for a response from support.
If you purchased through Apple:
- Open a browser and go to reportaproblem.apple.com.
- Sign in with the Apple ID used for The Epoch Times subscription.
- Click I'd like to and then Request a refund.
- Choose the reason that matches your situation, such as Subscription renewed without notice.
- Choose The Epoch Times subscription from the list and submit your request.
- Wait 24 to 48 hours for Apple to update your refund request status.
- If your request is approved, the refund will be processed to your original payment method.
If you purchased through Google Play:
- Open the Google payments center at payments.google.com/payments.
- Sign in with the Google account used for the The Epoch Times subscription.
- Locate the The Epoch Times subscription under Subscriptions.
- Use the "Request refund" option to submit your refund application.
- Include reasons such as Subscription renewed without notice or Account unused.
- Wait for Google Play to process your refund request. You may be contacted for additional information.
How to Contact The Epoch Times
If you need assistance, here’s how you can get in touch with The Epoch Times support team:
Tips and Tricks for Getting a The Epoch Times Refund
- Start with a polite and clear statement requesting cancellation and refund due to dissatisfaction or unexpected charges.
- Be persistent and patient, as the cancellation process can be complicated with high-pressure retention tactics.
- Escalate the issue to a supervisor or higher authority if the first representative refuses a refund.
- Document all communications such as emails and phone calls to support your case in further escalations.
- Use firm but courteous language, expressing intent to dispute charges with your bank if refund is denied.
- Contact your bank promptly to dispute unauthorized charges and consider requesting a new card to avoid future charges.
- Time your refund request before the next billing cycle to prevent automatic renewals and extra charges.
- Be prepared for limited or partial refunds, especially if some subscription time has been used.
- Apply pressure by mentioning potential chargebacks or consumer protection complaints.
- Leverage social proof by referencing similar refund experiences from other users online without aggressiveness.
- Check forums and communities for the most current effective tactics and adapt your approach accordingly.
Why Do People Request Refunds from The Epoch Times
- Unwanted recurring charges after cancellation.
- Failure to deliver promised promotional items included with subscriptions.
- Misleading or deceptive advertising about subscription offers.
- Subscription fees charged without explicit consent or after cancellation.
- Excessive unsolicited emails and difficulty unsubscribing from marketing communications.
- No refunds offered for subscription cancellations beyond a very short window post-renewal.
- Print delivery issues such as missed newspapers, which do not qualify for refunds but may get extensions.
- Disputes over refunds charged in error or unauthorized transactions.
- Complaints about difficulty obtaining refunds or customer service refusal to refund valid charges.
- Cancellation after promise but continued billing or access issues.
The Epoch Times Refund Script
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Dear Epoch Times Customer Service,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent subscription, where I noticed an unexpected charge on my account. I did not intend to renew my subscription and was caught off guard by this accidental charge.
Given my dissatisfaction and the nature of this issue, I kindly request a refund for the amount charged. I appreciate your attention to this matter and look forward to your swift response.
Thank you for your understanding.
Best regards.
The Epoch Times Refund Policy
The Epoch Times has a strict no-refund policy for all their products. If a subscription is cancelled, no future payments will be charged, but a prorated refund for the current billing cycle will not be issued, although a refund may be granted at their discretion with a $10 handling fee in rare cases. Moreover, missing issues do not qualify for a refund but subscribers will receive an extension for their subscription to account for the missed materials.
The Easiest Way to Get a The Epoch Times Refund
If you’re frustrated trying to get a refund from The Epoch Times—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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