Overview
ADT is a company that helps protect your home and what matters most to you. They offer home security systems that include things like cameras, alarms for break-ins, fire, and carbon monoxide, and special detectors to keep you safe. You can choose from different packages depending on what you need, like just basic alarms or cameras to watch your property. They monitor your home 24/7 to make sure everything is okay, and you can control your security system easily through an app. They also offer services for health and senior safety, as well as security solutions for businesses. Installation can be done professionally to make sure everything works perfectly. Basically, ADT helps you keep your home and family safe with easy-to-use technology and around-the-clock monitoring.
Difficulty
12345
678910
Easy
Medium
Very Hard
The information was gathered directly from ADT's official website, adt.com, which clearly outlines the main services and products they offer for home security, monitoring, and smart home integration. The description uses simple language tailored to consumers as requested.
How to Get an ADT Refund: Step by Step
If you purchased through ADT directly (Website or Phone):
- Call ADT Customer Service at (855) 497-8573 to initiate your refund request.
- Clearly state that you are requesting a refund for your subscription or membership billing charge, not just a cancellation.
- Inform the representative that you want the refund processed immediately and request a written confirmation via email or postal mail.
- If the representative is unhelpful, ask to escalate the call to account management or the cancellation department.
- Record the call with notice to the agent that the call is being recorded for your records.
- Send a formal refund request letter via certified mail to the ADT mailing address, retaining proof of delivery.
- Document all communications, including emails, calls, and letters for potential disputes or chargebacks.
- Be persistent; expect possible long hold times and multiple calls to secure your refund.
- If after cancellation you are still billed, immediately dispute the charge with your credit card company citing unauthorized billing after service termination.
If you purchased through ADT via Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID banner at the top.
- Select Subscriptions.
- Find your ADT subscription in the list and tap it.
- Choose Report a Problem to start the refund request linked to Apple’s refund process.
- Explain that the subscription renewed without notice or that you did not use the service during the billing period.
- Wait for Apple’s confirmation and refund approval.
If you purchased through ADT via Google Play Store:
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Go to Payments & subscriptions then Subscriptions.
- Select the ADT subscription you want a refund for.
- Tap Report a problem and choose the option that matches your refund reason.
- Fill out the refund request form explaining that the subscription was charged without proper notice or you did not use the service.
- Submit and await Google’s refund decision.
How to Contact ADT
If you need assistance, here’s how you can get in touch with ADT support team:
Tips and Tricks for Getting an ADT Refund
- Call the billing department directly at 800-238-2727 to get to the right person faster.
- Request that your refund or cancellation request be notated clearly on your account and ask for a copy of your contract to read the exact terms.
- Cancel within the 3-day right of return period after installation, not just signing, and send a certified mail cancellation notice on the last day if possible to have proof.
- Document every interaction with customer service including dates, times, names, and what was said; record calls if legally allowed and inform the agent.
- Be persistent and escalate your issue by asking for Account Management or Advanced Care departments if initial agents do not resolve your refund or cancellation.
- Use firm but polite language; make clear your understanding of your contract rights and mention wanting the situation resolved without needing legal or chargeback actions.
- Demand a technician pickup if equipment return is required to avoid additional fees and insist they confirm cancellation after pickup.
- Prepare to wait up to 30 days for processing refunds and keep following up until you see the refund or cancellation confirmation.
- If facing unexplained charges, insist on seeing the contract and notify them you may dispute charges with your bank if improper fees remain.
- If all else fails, mention potential legal action or chargebacks as sometimes this prompts faster resolution.
Why Do People Request Refunds from ADT
- System-related issues unresolved within six months of installation despite ADT's attempts to fix them.
- Return of full security system or device within 30 days of order for a full refund (excluding shipping cost).
- Cancellation of contract by ADT due to failure to follow repair or operating instructions, or destruction/damage of ADT equipment.
- Failure to retain transmission connections or necessary authorizations to provide service.
- Non-payment or breach of contract terms by the customer leading to cancellation and potential refund of advance payments for unused services.
- Premises modifications making continuation of service impractical.
- Customer changes to incompatible communication or phone service, causing interruption in service.
- Equipment or service issues during self-setup or purchase leading to customer returns.
- Money-back guarantee applies only if customer has maintained monthly payment and monitoring service as required.
ADT Refund Script
Script
Copy
Dear ADT Customer Service,
I am writing to request a refund for an accidental charge that appeared on my most recent billing statement. Despite my satisfaction with the services provided, I believe this charge was not warranted based on my account status.
I would appreciate your prompt attention to this matter and hope to resolve it quickly. Thank you for your understanding and assistance in processing my refund.
Best regards,
ADT Refund Policy
ADT has a refund policy that allows customers to return security systems or devices within 30 days of the order date for a full refund, although shipping costs are not reimbursed. Additionally, there is a six-month money-back guarantee related to installation concerns, but specific conditions apply.
The Easiest Way to Get an ADT Refund
If you’re frustrated trying to get a refund from ADT—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
