Overview
Apex Trader Funding helps people who want to trade futures in the financial markets by providing a program that funds their trading accounts. Basically, they let traders prove their skills by going through an evaluation process, and if successful, traders get a funded account to trade real money without risking their own cash. Traders can keep a large portion of their profits, get paid every week, and trade on holidays or around news events without strict limits on how much they can trade. The company also makes the process simple with easy rules, real-time data, and the option to trade on popular platforms. They have quick payouts, support, and let traders reset their evaluation if needed. They offer futures trading on a variety of markets like stocks, currency, agriculture, energy, and metals.
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Information was directly gathered from the official Apex Trader Funding website, which clearly describes their funded trader program, key features, payout structure, trading rules, and additional services, all explained in user-friendly terms.
How to Get an Apex Trader Funding Refund: Step by Step
If you purchased through Credit Card on ApexTraderFunding.com:
- Log in to your Apex Trader Funding members' area on the website.
- Click the "Dashboard" button on the top menu.
- Locate your account details and check the billing information.
- Since Apex Trader Funding does not offer refunds directly, you need to contact their support by submitting a request:
- Visit https://support.apextraderfunding.com/hc/en-us/requests/new
- Fill in your email address and Apex Trader Funding Account ID (format APEX-XXXXX).
- Choose an appropriate category related to billing or refunds (note this may delay response if inaccurate).
- In the Subject line, mention your refund request clearly.
- In the Description, explain that you are requesting a refund; use angles such as mentioning that the subscription was renewed without notice or emphasizing that the account was unused during the renewal period to enhance the chances of success.
- Add any relevant attachments or proof of billing if applicable.
- Submit the request and wait for support to respond.
If you purchased through PayPal:
- Log in to your PayPal account on the PayPal website or app.
- Go to "Activity" to locate the payment to Apex Trader Funding.
- Click on the payment transaction and select "Report a problem."
- Choose the option related to disputed transaction or unauthorized payment.
- Explain your refund request with phrasing such as subscription renewed without prior notice or product/service was not used during the subscription period.
- Submit the dispute and follow any further instructions from PayPal to complete the refund request.
How to Contact Apex Trader Funding
If you need assistance, here’s how you can get in touch with Apex Trader Funding support team:
Tips and Tricks for Getting an Apex Trader Funding Refund
- Document every interaction and issue meticulously with screenshots, recordings, and Discord messages to support your refund claim.
- Reference contract terms and timing; argue that earnings made before any new rule enforcement should be honored.
- Submit support tickets promptly each time a payout is denied or there is a technical issue, even if responses are delayed or inadequate.
- Use precise language to dispute technical platform problems (e.g., unauthorized stops or ghost orders) as reasons for denied payouts.
- Diversify trading accounts across different prop firms to mitigate risks of payout denials and multiple issues with one provider.
- Escalate by threatening or filing complaints with regulatory bodies such as Texas Attorney General, SEC, FTC, CFPB, CFTC, FBI, BBB, and Trustpilot if necessary.
- Be persistent and escalate repeatedly if initial contact or support tickets are ignored or dismissed.
- Avoid discussing issues publicly until internal paths are exhausted, but if needed, leverage forums and Reddit to share experiences cautiously.
- Be cautious with requests for intrusive evidence such as live video trading or Zoom interviews; comply carefully if it aids your refund case but understand your rights.
- Use formal and firm language demanding compliance with contract and refund where owed, avoiding emotional or aggressive tones that might provoke account closure.
- Time payout requests and disputes carefully respecting any stated evaluation or trading periods and rules to avoid retroactive disqualifications.
- Threaten to involve consumer protection and law enforcement agencies early in communication if refund is unjustly denied.
- Watch for and challenge any opaque policy changes or sudden rule additions unfairly applied retroactively against you.
Why Do People Request Refunds from Apex Trader Funding
- No refunds are offered for initial subscriptions, renewals, resets, and optional services such as reset fees and data fees.
- Customers miss the deadline to cancel subscriptions before automatic renewal and thus are not eligible for refunds.
- Requests for refunds due to technology issues like platform errors, data errors, or stuck orders are denied.
- Refunds are not provided for selecting the wrong plan or service; customers must keep their plan or cancel to avoid renewal.
- Complaints of unauthorized phantom trades and account closures without user consent leading to non-payment of earnings.
- Payouts denied based on inconsistently applied trading rules or unverified reasons causing user dissatisfaction.
- Users report manipulation or external interference in trading accounts, leading to unexpected losses and requests for compensation.
- Issues with server errors and platform reliability contributing to adverse trading outcomes and refund requests.
Apex Trader Funding Refund Script
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Dear Apex Trader Funding Customer Service,
I hope this message finds you well. I am reaching out to address a billing issue I encountered on my account. I noticed an unexpected charge that I believe was made in error. I would appreciate your assistance in resolving this matter and processing a refund for the accidental charge.
Thank you for your attention to this issue, and I look forward to your prompt response.
Best regards,
Apex Trader Funding Refund Policy
Apex Trader Funding has a strict no-refund policy, meaning they do not provide refunds in whole or in part for any purchase made through their website. This includes initial subscriptions, renewals, and other fees associated with their services, regardless of the circumstances, including mistakes in signing up for the wrong plan.
The Easiest Way to Get an Apex Trader Funding Refund
If you’re frustrated trying to get a refund from Apex Trader Funding—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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