Overview
Avast is a company that offers a variety of security and privacy tools for everyday users. They have a free antivirus app that protects your computer and phone from viruses, malware, and other threats. They also offer a premium version with extra protection against scams, ransomware, and hacking. For all-in-one protection, there's Avast One which combines security, privacy, and performance tools in one easy app. They provide a VPN service called SecureLine VPN to keep your connection safe when using public Wi-Fi. Avast also helps protect your privacy with tools like AntiTrack to hide your online fingerprint, and BreachGuard to keep your personal info safe from being sold or leaked. They have a secure web browser for safe and private internet use. Additionally, Avast offers tools to boost your device’s speed and keep it updated, like Cleanup Premium and Driver Updater. Overall, Avast makes it easy to keep your devices safe, private, and running smoothly without needing to be a tech expert.
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This description is based on detailed info from Avast's official website avast.com, which explains their main consumer services in simple terms suitable for explaining to a friend.
How to Get an Avast Refund: Step by Step
If you purchased through Avast website or Avast Account:
- Go to https://id.avast.com/sign-in and sign in with the email linked to your purchase.
- Click on "See your order history" in the Order history tile.
- Find the eligible order and click "Request a refund" next to it.
- Select the subscriptions you want to refund and provide the reason for your request.
- Choose to start chat, call Avast Support, or skip live help to proceed.
- Your order status will update to "Refund in progress" in your Avast Account.
- Wait for an email notification confirming the refund processing.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen, then tap "Subscriptions."
- Find and select your Avast subscription.
- Tap "Report a Problem" or go to reportaproblem.apple.com in a browser.
- Submit a refund request explaining that the subscription renewed without notice or was unused.
- Apple review may take some time; monitor your email for refund decision.
How to Contact Avast
If you need assistance, here’s how you can get in touch with Avast support team:
Tips and Tricks for Getting an Avast Refund
- Act quickly within the 30-day refund window as Avast's official refund policy claims refunds only within this period.
- Use different browsers or clear cookies to access the refund page if it doesn't load properly.
- Avoid the automated refund button alone as it often leads to non-responsive customer support chats or loops.
- Initiate a chat with support but be prepared for upselling and delay tactics; stay firm on your refund request without engaging in promotions.
- If chat fails, look for Avast customer support email contacts via “help needed” buttons or website feedback forms to elevate your case.
- Call Avast support directly if possible; some users report better success over phone, especially when calmly demanding a refund.
- Use firm but polite language, clearly stating you want a refund and are willing to escalate (e.g., mention chargeback with your bank).
- Threaten a bank dispute or chargeback if Avast refuses to refund; some users found this effective to force the refund.
- In case of unresponsive support, contact your bank/payment provider to initiate a chargeback to recover your payment.
- Cancel the subscription right after purchase or refund request to stop further charges and get confirmation email for your records.
- Prepare for potential delays and keep detailed records of all communication with Avast for proof if escalation is needed.
- Leverage public pressure on forums like Reddit by sharing your experience which sometimes prompts faster company responses.
Why Do People Request Refunds from Avast
- Unauthorized charges for annual subscription or renewal without clear consent.
- Deceptive marketing claims about the antivirus software's capabilities and privacy protection.
- Sale of user data without consent, violating promised privacy protections.
- Failure to block third-party tracking as advertised.
- Software not performing as expected in protecting user devices from threats.
- Automatic subscription renewals without clear user notification or agreement.
- Customer dissatisfaction with customer support regarding charges and software issues.
- Refund requests due to privacy concerns after revelations of data sharing with third parties.
Avast Refund Script
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Dear Avast Support,
I hope this message finds you well. I am writing to request a refund for a recent charge that has appeared on my account. Unfortunately, I did not intend to renew my subscription and was not aware that it would automatically extend.
I would appreciate your assistance in processing this refund at your earliest convenience. Thank you for your help.
Best regards,
Avast Refund Policy
Avast offers a 30-day money-back guarantee on subscriptions for certain products purchased directly from them. Refund requests must be submitted within 30 days of purchase and will refund 100% of the subscription price, although no refunds are issued for purchases made from resellers or for hardware purchases. Additionally, there are specific instructions and restrictions outlined in their cancellation and refund policy.
The Easiest Way to Get an Avast Refund
If you’re frustrated trying to get a refund from Avast—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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