Overview
Electronic Arts (EA) is a company that makes video games for consoles, computers, and mobile devices. They create popular games like FIFA, The Sims, Battlefield, and other fun titles. Besides games, EA offers online services and subscriptions that let players connect and enjoy even more gaming experiences. Basically, EA is all about creating fun games and communities where players can come together and have a great time.
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The information is directly from the official EA website about what they do, expressed in simple and clear language suitable for a consumer audience.
How to Get an Electronic Arts Refund: Step by Step
If you purchased through EA Help on ea.com:
- Go to the EA Help website and select your game or subscription product.
- Choose the help topic "I want a refund" and select the option to chat with an agent.
- Explain that you want to request a refund, citing the 14-day period since purchase if applicable.
- If eligible, the agent will guide you through the refund process. Note that EA Play for PC memberships are generally not refundable.
If you purchased through Xbox for EA Play:
- Go to the Xbox Support website.
- Contact Xbox Support directly for billing issues or refund requests related to EA Play.
- You can request cancellation of the membership to stop future charges, but refunds for unused time are generally not available.
- Use clear messaging such as "I was charged for a subscription I did not use" or "Please review my billing as the subscription renewed without notice."
If you purchased through PlayStation Store:
- Within 14 days of the initial purchase, go to the PlayStation Support website.
- Use the online chat assistant or contact PlayStation Support to request a refund.
- You must request a refund for your first payment and note that usage of the subscription may reduce the refund amount.
- Cancel the subscription to stop future payments but your subscription access will remain until the end of the current billing period.
- Use messaging angles such as "I want a refund because the subscription was not used" or "I was not adequately informed about the renewal."
If you purchased through Apple App Store:
- Sign in to reportaproblem.apple.com.
- Tap or click "I'd like to," then select "Request a refund."
- Choose a refund reason that fits your situation, such as "Subscription renewed without my consent" or "Subscription was not used."
- Submit the request and wait 24-48 hours for processing.
- If approved, the refund will be processed back to your payment method.
If you purchased through Google Play Store:
- Go to play.google.com and sign in.
- Click your profile picture at the top right, then select "Payments & subscriptions" followed by "Budget & order history."
- Find the order you want to refund, click "Report a problem."
- Select the reason that best describes your situation and fill out the refund form, stating you want a refund.
- Submit the form and wait for a decision, usually within one day but can take up to four days.
- Good messaging angles include "Subscription renewed without notice" or "I have not used this subscription."
How to Contact Electronic Arts
If you need assistance, here’s how you can get in touch with Electronic Arts support team:
Tips and Tricks for Getting an Electronic Arts Refund
- Be polite but persistent: Always maintain a polite tone with support agents while firmly insisting on the refund.
- Use live chat with the "I want a refund" option and keep your case reference number handy to show you have tried properly.
- Contact phone support rather than relying solely on chat, as phone reps can sometimes offer better help or escalation.
- Request escalation early if the first support representative refuses the refund or denies escalation.
- Act quickly within the refund window: Submit refund requests within 24 hours of first launching the game or within 14 days of purchase if the game hasn't been launched yet.
- Provide clear, concise reasons for the refund related to technical issues, missing features, or game performance; mention any negative press if applicable.
- Attach necessary proof documents like DxDiag report if requested to prove technical faults.
- If initial attempts fail, consider certified mail letters referencing EA's Terms of Service and arbitration clauses to formally escalate the issue.
- Keep records of all communications and support case numbers to show you have followed the process and tried repeatedly.
- Be aware that extensive gameplay or end-game content play often disqualifies refund requests, so try to request refunds early.
- Chargebacks can lead to account bans and should be a last resort if all else fails.
- Try multiple rounds of communication, sometimes with different support agents to get fresh perspectives or help.
- Use escalation paths like arbitration after 30 days with prior certified letter attempts if phone and chat fail.
- Politeness combined with persistence and documented escalation are key to getting refunds from EA.
Why Do People Request Refunds from Electronic Arts
- Within 24 hours after first launching the game, if the player is unsatisfied or encounters issues.
- Within 14 days from the day of purchase, if the game has not been launched yet.
- Pre-ordered game before release date, if the game hasn't been launched.
- New EA games refund eligibility within 72 hours after launch due to issues outside player's control like server problems, bugs, or technical difficulties.
- Failure or dissatisfaction with game quality, covered under the Great Game Guarantee policy where players can request refunds if they don't love the game.
- Refunds requested due to bundles, though bundles must be returned as a whole if refunded.
- Non-refundable items cause refund requests, including separate purchases of downloadable content (DLC) and in-game currencies.
- Right of Withdrawal in certain countries allowing cancellation within 14 days if digital content or subscriptions are not accessed or downloaded.
- Warranty rights where faulty digital content might lead to refunds or replacement under local laws.
- Technical issues impacting game playability such as bugs and server outages leading to refund requests.
- Third-party games with the Great Game Guarantee designation can be refunded if issues arise, but DLC or in-game purchases from third parties are not refundable.
Electronic Arts Refund Script
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Dear EA Customer Support,
I hope this message finds you well. I am writing to address a billing issue related to my recent purchase on your website. I noticed an accidental charge on my account that I did not authorize. After reviewing my order history, I believe this transaction was made in error, and I am quite dissatisfied with the situation.
I kindly request a refund for this charge, as I did not intend to make this purchase. I appreciate your assistance in resolving this matter promptly.
Thank you for your attention to this issue. I look forward to your swift response.
Best regards,
[Your Name]
Electronic Arts Refund Policy
Electronic Arts (EA) offers a refund policy called the "Great Game Guarantee," which allows customers to request a refund within 24 hours after first launching a game or within 14 days of purchase if the game has not been launched. However, downloadable content (DLC) and in-game currencies are generally not refundable, and certain conditions apply to bundled games and refund eligibility for pre-orders.
The Easiest Way to Get an Electronic Arts Refund
If you’re frustrated trying to get a refund from Electronic Arts—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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