Overview
Eleven Labs is a company that makes really lifelike AI voices you can use in all kinds of ways. They help people turn written text into natural sounding speech in many languages. You can use their service to create voiceovers for videos, audiobooks, or podcasts, and even make voices that sound like real people, or totally new characters. If you're a developer, they have APIs to add these voice features into apps or products. For businesses, they offer smart voice tools for customer service, calls, and AI assistants. Basically, Eleven Labs brings voices to life with AI to make listening more natural and fun.
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The description is based directly on Eleven Labs' official website where they explain their main services in a clear and accessible way, highlighting text to speech, voice cloning, voiceover creation, APIs for developers, and solutions for businesses, all aimed at making AI voices realistic and easy to use.
How to Get an Eleven Labs Refund: Step by Step
If you purchased through Credit Card, Apple Pay, or Google Pay directly on elevenlabs.io:
- Log in to your account on elevenlabs.io.
- Ensure your refund request is within 14 days of payment and no credit quota has been used for the period you want refunded.
- Go to the support or contact page on elevenlabs.io (https://help.elevenlabs.io/hc/en-us/requests/new).
- Submit a refund request from the email associated with your account.
- Include specific details and reasons for the refund request, referencing that it's within the refund eligibility window.
- Wait for the Eleven Labs support team to respond.
If you purchased through Apple Pay:
- Open a web browser and navigate to reportaproblem.apple.com.
- Sign in with your Apple ID used for the purchase.
- Click or tap "I'd like to," then select "Request a refund."
- Choose the reason for your refund, such as subscription renewed without notice or unused account.
- Select the Eleven Labs subscription or purchase from the list.
- Submit the request and wait 24-48 hours for Apple’s response.
- If the subscription is still active, you can also cancel it from your Apple ID subscriptions page by going to Settings > Apple ID > Subscriptions.
If you purchased through Google Pay:
- Go to play.google.com on a desktop browser.
- Click your profile picture and select "Payments & subscriptions," then "Budget & order history."
- Find the Eleven Labs order you want refunded and click "Report a problem."
- Select the option that best describes why you want a refund and complete the form, clearly stating you'd like a refund.
- Submit the form and expect a response within 1 to 4 days.
- If you have issues or the refund window has passed, contact Eleven Labs support directly.
How to Contact Eleven Labs
If you need assistance, here’s how you can get in touch with Eleven Labs support team:
Tips and Tricks for Getting an Eleven Labs Refund
- Contact support immediately with clear details about your issue and ask for a refund politely but firmly.
- Open a ticket using their official support request form and keep the ticket ID for follow-up.
- Use precise, polite language emphasizing you want to resolve the issue amicably but expect a refund due to unauthorized charges or billing errors.
- Escalate politely if no response—reopen tickets, provide additional evidence, and ask for your issue to be prioritized.
- Remove stored payment methods from your account to prevent further charges.
- Contact your bank or credit card issuer and consider a chargeback if the company is unresponsive or unfairly charging.
- Timing matters: Request refunds soon after unwanted charges; waiting too long can reduce chances.
- Do not engage publicly with support employees on forums or Reddit; keep communications private to avoid delays.
- Maintain documentation of all communications, charges, and cancellations to bolster your case.
- In cases of unauthorized subscription upgrades, emphasize this in your refund request and mention security concerns.
- For subscriptions canceled mid-billing cycle, clarify you expect no charges beyond the cancellation date, referencing usage-based billing if applicable.
- If all else fails, a chargeback may be effective but use it as a last resort after attempting direct resolution.
Why Do People Request Refunds from Eleven Labs
- Issues with credit rollover policy: Users expected unused credits to accumulate but found significant deductions instead.
- Unresolved refund or credit restoration requests: Dissatisfaction with support responses regarding refunds or credit issues.
- Unauthorized subscription charges: Users experienced continued charges despite subscription cancellation requests.
- Bugs causing unexpected charges: Voice selection and language change bugs leading to unwanted charges.
- Complaints about the credit system: Credits being spent to correct AI mistakes and credits lost when downgrading subscription tiers, considered a scam by some users.
- Failures in voice cloning verification process: Users locked out due to repeated verification failures.
- Issues with customer support: Lack of responsiveness and unsatisfactory help in resolving problems.
- Subscription management concerns: General dissatisfaction with managing subscriptions and billing issues.
- Technical bugs: Problems with the platform causing user frustration and refund requests.
Eleven Labs Refund Script
Script
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Dear Eleven Labs Team,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent transaction. It appears that I was charged inadvertently, and I would like to request a refund for this unauthorized charge.
I understand that refunds are available within a specified time frame, and I believe I meet the requirements for this request. I appreciate your assistance and prompt attention to resolving this matter.
Thank you for your understanding and support.
Best regards,
Eleven Labs Refund Policy
Eleven Labs has a refund policy that allows customers to request a refund within 14 days of payment, provided that no credit quota has been used during the period in question. For more details, customers can consult the full refund policies in their Terms of Service.
The Easiest Way to Get an Eleven Labs Refund
If you’re frustrated trying to get a refund from Eleven Labs—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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