Overview
Epic Games is a popular company that makes fun video games and the tools for creating games. They are very well-known for Fortnite, a super popular online game where you can play different modes, including Battle Royale and creative experiences. Beyond games, they have the Epic Games Store, which is a place where you can buy and play lots of different games. They also create Unreal Engine, a powerful tool that helps other game makers build their games, and this technology is also used in movies and other cool experiences. So, Epic Games is all about making games and helping others make games too, giving players a great place to find and play games.
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The information is directly taken from the official Epic Games About page, summarized in simple language suitable for a general consumer audience.
How to Get an Epic Games Refund: Step by Step
If you purchased through Epic Games Store on epicgames.com:
- Go to epicgames.com and sign in to your account.
- Navigate to the Transactions or Purchases page in your account settings.
- Find the order for your membership, subscription, or bill you want refunded.
- Click the order to view details and see if the Request Refund option is available.
- If available, check the box next to the item and click Request Refund.
- Select the specific reason for the refund in the pop-up window.
- Confirm by clicking Confirm Refund.
- Refunds are processed to the original payment method by default. You will receive a confirmation once the refund is completed.
- If the Request Refund option is not available or you encounter issues, contact Epic Games support for further assistance.
If you purchased through Apple:
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with the Apple ID you used to purchase the Epic Games membership or subscription.
- Click or tap "I'd like to" and select Request a refund.
- Find the Epic Games subscription in your purchase list and select it.
- Choose the reason for your refund request and click Next or Submit.
- Wait 24 to 48 hours for Apple's response to your refund request.
- If the charge is missing, verify if another Apple ID was used by checking your email receipts.
- Messaging tactic: mention that the subscription renewed without notice or emphasize that the account was unused to improve chances of success.
If you purchased through Google Play:
- Go to play.google.com/store/account in your web browser.
- Click your Profile picture in the top right corner.
- Select Payments & subscriptions then Budget & order history.
- Find the Epic Games subscription purchase you want refunded and click Report a problem.
- Select the option that best describes your situation and complete the form, explicitly stating you want a refund.
- Submit the form and wait for a decision, which usually comes within 1-4 days.
If you purchased through Roku:
- Roku does not have a formal refund process for subscriptions like those from Epic Games.
- To request a refund, go to the Roku Support site and contact Roku customer support directly.
- Explain your case clearly, emphasizing that you were charged for the subscription without prior notification and/or that you did not use the service.
- Ask Roku support specifically to review the subscription charge and consider a refund.
How to Contact Epic Games
If you need assistance, here’s how you can get in touch with Epic Games support team:
Tips and Tricks for Getting an Epic Games Refund
- Contact support quickly through the official Epic Games Store contact/help page using the Refund Request option.
- Provide all requested info promptly (order/invoice number) when asked by support.
- Keep your refund request concise and polite, emphasizing the reasons like "under 2 hours playtime" or "accidental purchase".
- Request escalation politely if denied initially—ask for a higher-level review or supervisor intervention.
- Initiate refund within 14 days of purchase and preferably under 2 hours of gameplay to increase chance of success.
- Avoid aggressive or entitled language which can reduce chances of a positive outcome.
- Check your payment method’s refund timelines as banking delays are common; inform support if refund delay exceeds their stated policy.
- Multiple refund requests for different games or purchases are possible if criteria are met; no hard limits reported.
- Refunds are processed manually and can take a few days—follow up politely if no response after 2 days.
- Best timing is when customer support is active (weekdays during business hours) to get faster response.
- Use Reddit or forums to cite community experiences if support is hesitant—sometimes showing knowledge of community success prompts favorable outcomes.
- Escalate by replying to support emails if unsatisfied and insist on refund consideration.
- Some users report almost instant refunds after quick confirmations, but typical waits are 1-7 days based on payment method.
Why Do People Request Refunds from Epic Games
- Accidental purchase where the user did not intend to buy the game or item.
- Dissatisfaction with the game or product quality or experience not meeting expectations.
- Technical issues such as the game not launching, crashing, or not working properly on the user's device.
- Changed mind about the purchase within the refund eligibility period.
- Game or product not as described leading to disappointment or non-use.
- Unauthorized purchase or fraud, including purchases by children or without user consent.
- Refund eligibility requirements such as request made within 14 days and less than 2 hours of gameplay time on PC/Mac.
- Product ban or violation of terms can lead to refund denial.
- Repeated refund policy abuse can also cause refunds to be denied.
- Refund requests due to unwanted in-game purchases, such as being tricked into buying items.
Epic Games Refund Script
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Dear Epic Games Support,
I hope this message finds you well. I am reaching out regarding a billing issue that I encountered. It appears that I have been accidentally charged for a purchase I did not intend to make. I have always appreciated your service, but this unexpected charge has caused some frustration.
I would kindly like to request a refund for this transaction. I believe this is a misunderstanding, and I trust that you will assist me in resolving it promptly.
Thank you for your attention to this matter. I look forward to your quick response.
Best regards,
Epic Games Refund Policy
Epic Games allows refunds for eligible purchases made through the Epic Games Store within 14 days of purchase or release, provided the product is marked as "refundable" or "self-refundable" and has not exceeded 2 hours of playtime on PC or Mac. For mobile purchases, a refund can be requested within 2 hours if the product is similarly marked. The refund request process varies based on whether the purchase is self-refundable or refundable, and refunds are issued to the original payment method used.
The Easiest Way to Get an Epic Games Refund
If you’re frustrated trying to get a refund from Epic Games—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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