Overview
Epic is a subscription service that gives kids and families instant, unlimited access to thousands of children's books, videos, and quizzes through a digital platform. It's designed to help kids read, learn, and grow by making popular and high-quality books easy to find and enjoy anytime, anywhere, on any device. Basically, it's like having a huge library of fun and educational books right on your tablet or computer.
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The information comes directly from the official about page of getepic.com, which clearly states the main service as a digital subscription platform providing access to a vast range of children's books, videos, and quizzes aimed at helping kids read and learn.
How to Get an Epic Refund: Step by Step
If you purchased through the Epic website:
- Log in to your Epic account.
- Click on ‘Parent Dashboard’ and enter your password.
- Click on ‘Account Settings’.
- Click ‘Manage Subscription’ from the Account Status row.
- Click ‘Cancel Subscription’ under ‘Your Subscription Plan’.
- Accept any special deals or click ‘Confirm Cancellation’.
- View the confirmation screen for cancellation.
- If you want to request a refund immediately after cancellation, use the HELP button on the website to contact Epic support.
- When contacting support to request a refund, mention if the subscription renewed without notice or emphasize that the account was unused to improve chances of success.
If you purchased through Apple (iTunes App Store):
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top.
- Tap ‘Subscriptions’.
- Tap the Epic subscription.
- Tap ‘Cancel Subscription’ to stop future charges.
- Visit reportaproblem.apple.com and sign in with the Apple ID used for the subscription.
- Click “I’d like to” and choose “Request a refund.”
- Select the reason for refund (e.g., subscription renewed without notice), then submit.
- Wait 24 to 48 hours for a response.
- If the refund is not approved via the website, contact Apple Support directly.
If you purchased through Google Play:
- Go to play.google.com and sign in with the Google account used for the Epic subscription.
- Click your profile picture (top right), then select ‘Payments & subscriptions’ > ‘Budget & order history’.
- Find the subscription purchase and click ‘Report a problem.’
- Select a reason for the refund request, stating if it renewed without your notice or the account was unused.
- Complete the form and submit.
- Typically, get a response within one day, up to four days.
- If the subscription is still active, cancel it in Google Play by going to ‘Subscriptions,’ selecting Epic, and tapping ‘Cancel subscription.’
- If you have issues with the refund, contact Google Support.
How to Contact Epic
If you need assistance, here’s how you can get in touch with Epic support team:
Tips and Tricks for Getting an Epic Refund
- Contact support quickly through the official Epic Games Store contact/help page using the Refund Request option.
- Provide all requested information promptly (order/invoice number) when asked by support.
- Keep your refund request concise and polite, emphasizing reasons like "under 2 hours playtime" or "accidental purchase."
- Request escalation politely if denied initially—ask for a higher-level review or supervisor intervention.
- Initiate refund within 14 days of purchase and preferably under 2 hours of gameplay to increase chance of success.
- Avoid aggressive or entitled language which can reduce chances of a positive outcome.
- Check your payment method’s refund timelines as banking delays are common; inform support if refund delay exceeds their stated policy.
- Multiple refund requests for different games or purchases are possible if criteria are met; no hard limits reported.
- Refunds are processed manually and can take a few days—follow up politely if no response after 2 days.
- Best timing is when customer support is active (weekdays during business hours) to get faster response.
- Use Reddit or forums to cite community experiences if support is hesitant—sometimes showing knowledge of community success prompts favorable outcomes.
- Escalate by replying to support emails if unsatisfied and insist on refund consideration.
- Some users report almost instant refunds after quick confirmations, but typical waits are 1-7 days based on payment method.
Why Do People Request Refunds from Epic
- Dissatisfaction with the game, including poor gameplay or not meeting expectations.
- Billing issues or errors, such as being charged incorrectly or unexpected charges.
- Unlawful billing practices leading to refunds initiated by regulatory bodies like the FTC.
- Refund requests made within a limited time window (generally within 14 days of purchase).
- Playtime less than the allowed limit for refund eligibility (typically under 2 hours).
- Refunds for games bought during a pricing error on the Epic Games Store.
- Frustration with the refund policy or process delays, including long wait times or administrative hurdles.
- Refunds due to changes in game availability, such as revoked game keys or forced refunds.
- Refund difficulties for games requiring third-party launchers (EA, Ubisoft, Rockstar), which depend on those companies revoking the game key.
- Refund attempts after multiple previous refunds, which reduces chances of approval.
Epic Refund Script
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Dear Epic Support,
I hope this message finds you well. I am writing to address a billing issue that I have encountered with my account. It appears that I have been accidentally charged for a subscription that I did not intend to renew. I would greatly appreciate your assistance in processing a refund for this charge.
Thank you for your understanding, and I look forward to your prompt response.
Best regards,
Epic Refund Policy
Epic's refund policy states that subscriptions are generally non-refundable. If a billing error occurs, customers are encouraged to contact support for assistance. Once a subscription is canceled, users retain access until the end of the paid period.
The Easiest Way to Get an Epic Refund
If you’re frustrated trying to get a refund from Epic—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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