Overview
IL MAKIAGE is a beauty company that offers high-quality makeup and skincare products designed for bold and confident women. They have a wide range of products including foundation, concealer, blush, mascara, eyeliner, lip color, skincare treatments, and more. They also offer a fun subscription service called Encore Box that delivers personalized beauty products each month. Plus, they help you find the perfect product shades with personalized quizzes and a beauty assistant. Shipping is available worldwide with free shipping on US orders over $50. Essentially, IL MAKIAGE makes it easy and fun to get great makeup and skin care tailored to you.
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The description is based on the official IL MAKIAGE website's product categories, subscription service, personalized beauty tools, and shipping options, all communicated in simple consumer-friendly language.
How to Get an IL MAKIAGE Refund: Step by Step
If you purchased through Il Makiage website (ilmakiage.com):
- Log in to your account on ilmakiage.com.
- Navigate to the 'My Orders' section and locate the order related to your Encore Box subscription.
- Cancel your Encore Box subscription from your account before the next billing date (6th of each month) to prevent further charges.
- If you are within the initial trial period and want a refund:
- Initiate a return by submitting a return/exchange request on the website.
- Download the prepaid shipping label provided.
- Pack the products you wish to return including the original packing slip.
- Ship the products back using the prepaid label.
- The subscription will automatically cancel upon return during the trial period and you will receive a refund.
- If you are beyond the initial trial period, the Encore Box subscription is non-refundable but one-time exchanges are permitted.
- For Auto-Replenishment subscription refunds, returns must be initiated within 14 days for Trial orders or 30 days for normal orders, and you must download the prepaid return label through the portal.
- Returning products does not automatically cancel Auto-Replenishment; contact customer service to request cancellation if needed.
- When contacting customer service, mention if the subscription renewed without notice or the account was unused to improve refund chances.
How to Contact IL MAKIAGE
If you need assistance, here’s how you can get in touch with IL MAKIAGE support team:
Tips and Tricks for Getting an IL MAKIAGE Refund
- Act quickly and request your return label within the 14-day trial period to avoid being charged the full product price.
- Emphasize that you did not explicitly opt in to any auto-subscription or auto-replenishment plan if you are being charged for recurring orders; use language like “I never agreed to a subscription” or “I was not clearly informed.”
- Document all communications by email or messages and be persistent with follow-ups, as multiple users report having to send many messages before any action is taken.
- Request a proof of refund or a clear timeline (7-10 business days is typical for holds to be released) and keep screenshots if they ask you to prove pending charges.
- Escalate by referencing your bank or credit card dispute rights if the company is unresponsive or refuses refund, as some users found success by threatening or initiating chargebacks.
- Avoid using or opening the product if you plan to return it, since used or opened products are often considered non-returnable or tainted and refunded less often.
- Note that IL MAKIAGE customer service only responds via text or email with no phone support, so be patient and keep a record of who you interact with.
- Time your refund requests and communications to business days and continue following up persistently; users report needing to wait multiple rounds of “give it a few more days.”
- If faced with difficulties deleting your personal data or canceling subscriptions, mention privacy rights or escalate through your bank to prevent future charges.
Why Do People Request Refunds from IL MAKIAGE
- Charged double or under different company names, causing suspicion of fraud.
- Delayed or difficult refund process requiring extensive emailing and calling.
- Received wrong or incorrect shades and charged for replacement products.
- Charged full product price despite ordering a trial or sample (e.g., $81 charge instead of $6 for 'Try before you buy').
- Product quality issues such as peeling, cakey appearance, or color too dark/light.
- Received damaged products (e.g., leaky bottles) without clear refund or replacement process.
- Difficulty returning products within the required 14 days to get a refund.
- Poor customer service access, mainly only responsive through generic automated replies or text, no phone support.
- Perception of misleading or scam-like practices due to charging and refund issues.
IL MAKIAGE Refund Script
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Dear IL MAKIAGE Customer Service,
I hope this message finds you well. I am writing to address a billing issue I've encountered with my recent order. I noticed an unexpected charge that I believe was made in error, and I am quite dissatisfied with this situation.
Given the circumstances, I would like to kindly request a refund for this charge. I appreciate your help in resolving this matter promptly.
Thank you for your attention to this issue. I look forward to your swift response.
Best regards,
IL MAKIAGE Refund Policy
IL MAKIAGE offers a straightforward refund policy allowing customers to initiate returns within 30 days of purchase. To receive a refund, customers must submit a request, use a provided shipping label to send back the items, and ensure the original packing slip is included. Some items, like those from the Encore Box subscription, have specific conditions and may be non-refundable after a trial period.
The Easiest Way to Get an IL MAKIAGE Refund
If you’re frustrated trying to get a refund from IL MAKIAGE—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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