Overview
Ipsy is a beauty subscription service that delivers personalized makeup and beauty products right to your door every month. You get a monthly Glam Bag that includes 5 or more beauty products chosen just for you, starting at about $13 a month. Along with these products, you get access to exclusive deals where you can save up to 80%, and there are also how-to video tutorials from Ipsy's beauty stylists to help you learn new tips and tricks. Plus, you can cancel your subscription anytime.
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Information was gathered directly from Ipsy's official website, describing their services in simple terms suitable for consumers, emphasizing personalized beauty products, monthly subscription, exclusive deals, and tutorial videos.
How to Get an Ipsy Refund: Step by Step
If you purchased through Ipsy.com directly:
- Log into your account at ipsy.com and navigate to the 'Account' section.
- Go to 'Membership' or 'Subscription' settings to confirm your billing details.
- Contact Ipsy Customer Care using the website's help or support chat/email option.
- Clearly state that you are requesting a refund for a charge related to your subscription and emphasize any relevant points such as unexpected or unauthorized automatic renewal charges.
- If instructed, cancel your subscription to prevent further billing before they process your refund request.
- Follow any additional instructions from customer care to complete your refund request.
If you purchased through Apple (iOS subscriptions):
- Open the Settings app on your iPhone.
- Tap your Apple ID name at the top, then tap 'Subscriptions.'
- Select your Ipsy subscription from the list.
- Tap 'Cancel Subscription' if you haven’t done so already.
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Click "I'd like to," then select "Request a refund."
- Choose your Ipsy subscription purchase from the list and select a reason emphasizing that the subscription renewed without notice or was unused.
- Submit the request and wait 24-48 hours for Apple's decision.
If you purchased through Google Play:
- Go to play.google.com and sign in with your Google account used for the purchase.
- Click your profile picture at the top right, then select 'Payments & subscriptions' followed by 'Budget & order history.'
- Find the order related to your Ipsy subscription and click 'Report a problem.'
- Select a reason indicating you want a refund and emphasize the subscription was charged without proper notification or was unused.
- Complete the form and submit your refund request.
- Expect a refund decision within 1-4 days.
If you were charged on your credit card directly and want to dispute:
- Review your credit card statement for the specific charge from Ipsy.
- Contact your credit card company’s customer service number found on the back of your card.
- Inform them you want to dispute a charge from Ipsy related to a subscription and that you have requested or attempted to request a refund from Ipsy without success.
- Provide the date, amount, and transaction details as requested.
- Follow your credit card company's instructions to submit any required dispute documentation.
- Monitor the dispute process and respond promptly to any inquiries to increase chances of a successful chargeback.
How to Contact Ipsy
If you need assistance, here’s how you can get in touch with Ipsy support team:
Tips and Tricks for Getting an Ipsy Refund
- Be persistent and keep pushing by sending multiple emails or contacts until your issue is addressed.
- Politely but firmly insist on your refund, using clear and calm language.
- Threaten a chargeback on your credit card if you don’t receive the product or refund; this often prompts action from customer service.
- Mention third-party resolution options such as filing a complaint with the Better Business Bureau to escalate the issue.
- Send follow-up emails to open new support tickets rather than replying to old ones, increasing your chances of a fresh look at your case.
- Ask for supervisor or manager escalation if the front-line support agent refuses to issue a refund.
- Focus on missing, damaged, or spoiled products as these are more likely to get refunds or replacements.
- Be aware that refunds for subscription bags are rare, but add-ons and specific product sales have a better chance at refunds.
- Use timing wisely: if you don’t receive an order or replacement within the expected delivery time, immediately contact customer service requesting a refund.
- If you receive a wrong or missing item, document it clearly and communicate this promptly for a refund or replacement.
Why Do People Request Refunds from Ipsy
- Missing products: Customers often request refunds or replacements due to items not arriving in their shipment.
- Damaged products: Refund or replacement requests are common for products damaged during transit or defective upon arrival.
- Spoiled products: Products that arrive spoiled or unusable prompt refund demands.
- Not receiving promised gifts or add-ons: Customers request refunds if promotional gifts or add-ons included at purchase are not received.
- Double charges: Instances of customers being charged twice for orders frequently lead to refund requests.
- Late delivery or missing shipments: Delays or failure to receive subscriptions or orders can cause customers to seek refunds.
- General dissatisfaction with products: Some customers request refunds when the products do not meet expectations or what was paid for.
- Customer service issues: Frustrations with poor customer service or difficulty obtaining refunds can escalate refund requests.
Ipsy Refund Script
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Hello Ipsy Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered with my recent subscription charge. I noticed an accidental charge on my account for a service I no longer wish to continue. I believe this was an oversight on my part, and I would greatly appreciate your assistance in processing a refund for this charge.
Thank you for your understanding, and I look forward to your prompt response to resolve this matter.
Best regards,
Ipsy Refund Policy
Ipsy has a strict refund policy where they do not offer refunds or exchanges for any subscriptions. However, they do provide a replacement policy for missing or damaged items if reported within 45 days of the shipment date.
The Easiest Way to Get an Ipsy Refund
If you’re frustrated trying to get a refund from Ipsy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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