Overview
Ollie is a dog food company that treats dogs like family and focuses on giving them healthy, tasty meals made from simple, real ingredients that humans could eat. They make fresh dog food with quality protein, fruits, veggies, and grains, specially portioned to fit each dog's unique needs so dogs can be happy, healthy, and full of energy. They want to help dogs live their best lives with food that supports things like shiny coats, good digestion, and overall wellbeing. The main service they offer is delivering this personalized, fresh dog food right to your door.
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The information comes directly from Ollie's official website about page, which clearly states their focus on healthy, fresh dog food made with real, human-grade ingredients tailored to each dog's nutritional needs, and their aim to promote health and happiness for dogs.
How to Get an Ollie Refund: Step by Step
If you purchased through credit/debit card on myollie.com:
- Visit the Ollie customer service portal or go to the 'submit request HERE' link to open a refund request form.
- Fill in the refund request form detailing your specific charge you want refunded (e.g., membership/subscription fee, billing date, amount).
- Highlight if you have been double charged or if the billing appears incorrect; mention this clearly in the request to prompt quick review.
- Submit the request form.
- If you notice any double charges or unusual holds on your card, wait at least two days; if still unresolved, call Ollie customer service to escalate and ask to speak with a Team Leader for direct review.
- Refunds, once approved, usually appear within 3 to 5 business days depending on your financial institution.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top.
- Select 'Subscriptions'.
- Find your Ollie subscription and tap on it.
- Tap 'Report a Problem' or use the reportaproblem.apple.com website to start a refund request.
- When describing the issue, mention that the subscription was renewed without prior notice or that the service was unused to increase the likelihood of refund approval.
If you purchased through Google Play Store:
- Open the Google Play Store app.
- Tap the profile icon and then 'Payments & subscriptions'.
- Select 'Subscriptions' and find your Ollie subscription.
- Tap 'Report a problem' and choose the option requesting a refund.
- Provide a reason emphasizing that the subscription was accidentally renewed or the service was unused to improve refund acceptance chances.
- Submit the request and follow any further instructions provided by Google Play.
How to Contact Ollie
If you need assistance, here’s how you can get in touch with Ollie support team:
Tips and Tricks for Getting an Ollie Refund
- Document everything: Take clear photos of damaged or spoiled products before contacting support.
- Contact customer support promptly: Reach out as soon as you notice an issue for best results.
- Be polite but firm: Use respectful language while clearly stating the issue and desired resolution.
- Request a refund directly: Explicitly ask for a refund rather than a replacement if you want your money back.
- Provide evidence: Send photos and a detailed description of the problem when requested.
- Use the timing to your advantage: Contact support during weekday business hours for quicker responses.
- Escalate if needed: If initial support doesn’t resolve the issue, ask to speak with a supervisor or higher-level representative.
- Leverage social proof: Mention that others on forums have successfully obtained refunds for similar issues.
- Avoid aggressive language: Stay calm and constructive to prevent support from becoming defensive.
- Persistence pays off: Follow up if you don’t get a timely response; multiple contacts can help.
- Express dissatisfaction professionally: Indicate that unresolved issues may affect your decision to continue purchasing or recommend.
- Check for payment dispute options: If all else fails, consider disputing the charge with your credit card company, but use this as a last resort.
Why Do People Request Refunds from Ollie
- Damaged products: Customers request refunds for items that arrive damaged or broken.
- Defective products: Refunds are requested for goods with defects or quality issues.
- Human error: Refunds may be sought due to mistakes such as order entry errors or shipping the wrong product.
- Customer dissatisfaction: Customers may request refunds if they are not satisfied with any aspect of the product or service.
- Business closures or seasonal closures: Refunds related to orders impacted by business or seasonal closures.
- Errors on Ollie's part: Issues caused by the company's mistakes, such as incorrect shipments, may lead to refund requests.
Ollie Refund Script
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Dear Ollie Customer Service,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent order. Unfortunately, I noticed an accidental charge on my account that I did not authorize. I believe this may have been an oversight, and I would greatly appreciate your assistance in resolving this matter.
Could you please process a refund for the amount charged in error? I have always appreciated the quality of your service and look forward to resolving this issue promptly.
Thank you for your attention to this matter. I am looking forward to your swift reply.
Best regards,
[Your Name]
Ollie Refund Policy
Ollie offers a 100% money-back guarantee on their starter box of dog food. If your dog does not love the food, you can receive a full refund with no questions asked.
The Easiest Way to Get an Ollie Refund
If you’re frustrated trying to get a refund from Ollie—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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