Overview
Uber One is a membership program that helps you save money and get special benefits when you use Uber and Uber Eats. For just $9.99 a month, you get $0 delivery fees on food, grocery, and other orders (after a minimum amount), plus you get 6% back in credits on Uber rides and up to 10% off on delivery and pickup orders. Members also enjoy exclusive deals you won’t find anywhere else. You can earn credits on car rentals too. It’s a simple way to save on your everyday trips and favorite meals, and you can cancel anytime with no extra fees.
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The information comes directly from the official Uber One website, which clearly lists the main benefits and services in simple terms targeted at everyday consumers.
How to Get an Uber One Refund: Step by Step
If you purchased through Uber One directly (Uber Eats app or website):
- Open the Uber Eats app on your mobile device or visit the Uber Eats website and log in to your account.
- Tap the Account icon located at the bottom of the app or click the three-line menu on the website.
- Select Uber One from your account options.
- Tap Manage Membership.
- Choose End Membership to cancel your subscription. Cancellation must be done at least 48 hours before your next renewal date.
- If you are within 30 days of your initial membership purchase and have not used any Uber One benefits, you are eligible for a full refund upon cancellation.
- To request the refund, contact Uber support through the Uber Eats app refund form:
- Open the app, go to Help or Support section.
- Search for Uber One refund or cancellation.
- Use the provided form to submit your refund request clearly stating you are canceling within 30 days and have not used any benefits.
- If cancellation is within 48 hours of renewal or you have trouble getting a refund through the app, call Uber support at +1 770-232-3823 (US region) for direct assistance.
How to Contact Uber One
If you need assistance, here’s how you can get in touch with Uber One support team:
Tips and Tricks for Getting an Uber One Refund
- Contact Uber support quickly via the app immediately after you realize the membership should be canceled to avoid unwanted renewal.
- Use the phone number 800-253-9377 found by users as a direct line for canceling Uber One membership, which is often quicker than chat support.
- Explain clearly you want to cancel and request a refund, emphasizing you haven't used any membership benefits since renewal.
- Escalate firmly but politely to higher support levels if your initial refund request is declined or ignored.
- Request supervisor or manager review if front-line support denies your refund.
- Be mindful of timing: cancel within less than 30 days of the membership start or renewal date for better refund chances.
- Avoid using any Uber One benefits after renewal if planning to get a full refund; usage may void refund eligibility.
- Document all communications with Uber support to strengthen your case during escalation.
- Consider chargeback with your credit card as a last resort, understanding it may lead to account suspension or closure by Uber.
- Remove payment methods from your Uber account to prevent further unwanted charges if cancellation is delayed or not confirmed.
- Use language that is clear, firm, and polite, avoid aggressive or abusive language to keep support cooperation.
- Be persistent and patient, as the support response can take days and may require follow-ups.
Why Do People Request Refunds from Uber One
- Cancellation within 30 days without using any Uber One benefits.
- Accidental subscription to Uber One membership.
- Unauthorized charges appearing on account or credit card.
- Cancellation close to renewal date requiring support intervention.
- Dissatisfaction with Uber One benefits or service.
- Late or never arrived orders related to Uber Eats included in Uber One benefits.
Uber One Refund Script
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Hello Uber One Support,
I hope this message finds you well. I am writing to request a refund for a recent charge that appears to have been made in error on my account. I believe this charge may have resulted from a billing issue, and I am not satisfied with the service received during that period.
I would greatly appreciate your assistance in processing this refund as soon as possible. Thank you for your attention to this matter.
Best regards,
Uber One Refund Policy
Uber One's refund policy states that subscriptions are generally non-refundable once the billing cycle begins, though if a membership is canceled less than 24 hours before the renewal date, a charge may apply but will be automatically refunded. Members can cancel their subscriptions at any time via the Uber app.
The Easiest Way to Get an Uber One Refund
If you’re frustrated trying to get a refund from Uber One—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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